Help Desk Technician

Training Program

Credential(s) Offered

Apprenticeship certification, Employment, Measurable skills gain

Method of Delivery

Online, e-learning, or distance learning

When offered

Daytime Hours, Evening Hours, Weekends

Instructional Program (CIP)

Computer Support Specialist. 111006


Whatever the size of the company or the sector of the economy, information technology is indispensable: computer workstations, servers, networks, and mobile technology. The role of an IT support technician is to manage these tools and support their users.

What Will I Do as an IT Support Technician?

If we had to pick one word to describe what it’s like to be an IT support technician, it would be “versatile.” An IT support technician is involved in all aspects of IT infrastructure, from deployment to maintenance and from security to upgrading. They are also the main point of contact for solving daily problems of their company users or clients .

As an IT support technician, you’ll install and deploy a range of computer equipment (PCs, tablets, printers, software) and connect them to a wired or wireless network. You’ll maintain this equipment in working order, keep it secure, and provide regular updates. You’ll communicate with users or clients throughout a company, from management down and hardware, software, and network suppliers.

Beyond these technical skills, a successful IT support technician must show their people skills. One of the most important tasks of an IT team is user support. To provide top-notch support, you’ll learn how to understand users’ needs and manage their stress. You’ll need to communicate quickly, clearly, and politely with people of all positions inside and outside your company, including teaching colleagues how to use technology that they are unfamiliar with or intimidated by. Finally, to excel as an IT support technician, you’ll need to be curious and resourceful!

Starting out as an IT support technician is a great opportunity for switching to a career in technology. You don’t need any prior experience or knowledge in technology to do this training. Once you’ve completed the training, you have a clear path to a wide range of tech positions! As you gain career experience, you can then advance to become a systems administrator or an IT support manager.


Program Length (Weeks)




Entrance Requirements

High School Diploma or Equivalent



WIOA Approved Program


Curriculum Competency Based

Hard skills in IT, and soft skills

Training Location(s)

251 Little Falls Drive, Wilmington, Delaware

Name of Credential

Certificate of completion

Type of financial aid offered or have access to

Sponsored by the employer

Refund Policy

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

Yes - US DOL

Is this proposed curriculum considered a nontraditional program of training services for women?


Is this proposed curriculum considered a nontraditional program of training services for men?


Cost Items

In-State/District Tuition


Out-of-State/District Tuition


Total In-State Program Cost


Total Out-of-State Program Cost


Demand Occupation(s)

15-1232.00Computer User Support Specialists
$25.00 per hour

Provider Status



251 Little Falls Drive, Wilmington, Delaware 19808

Phone Number

(929) 376-0101

Web Address

Last Updated

Jun 06, 2022


May 26, 2022


Jun 06, 2024