Apprenticeship certification, Employment, Measurable skills gain
Method of Delivery
Online, e-learning, or distance learning
Daytime Hours, Evening Hours, Weekends
Instructional Program (CIP)
Whatever the size of the company or the sector of the economy, information technology is indispensable: computer workstations, servers, networks, and mobile technology. The role of an IT support technician is to manage these tools and support their users.
What Will I Do as an IT Support Technician?
If we had to pick one word to describe what it’s like to be an IT support technician, it would be “versatile.” An IT support technician is involved in all aspects of IT infrastructure, from deployment to maintenance and from security to upgrading. They are also the main point of contact for solving daily problems of their company users or clients .
As an IT support technician, you’ll install and deploy a range of computer equipment (PCs, tablets, printers, software) and connect them to a wired or wireless network. You’ll maintain this equipment in working order, keep it secure, and provide regular updates. You’ll communicate with users or clients throughout a company, from management down and hardware, software, and network suppliers.
Beyond these technical skills, a successful IT support technician must show their people skills. One of the most important tasks of an IT team is user support. To provide top-notch support, you’ll learn how to understand users’ needs and manage their stress. You’ll need to communicate quickly, clearly, and politely with people of all positions inside and outside your company, including teaching colleagues how to use technology that they are unfamiliar with or intimidated by. Finally, to excel as an IT support technician, you’ll need to be curious and resourceful!
Starting out as an IT support technician is a great opportunity for switching to a career in technology. You don’t need any prior experience or knowledge in technology to do this training. Once you’ve completed the training, you have a clear path to a wide range of tech positions! As you gain career experience, you can then advance to become a systems administrator or an IT support manager.
Program Length (Weeks)
High School Diploma or Equivalent
WIOA Approved Program
Curriculum Competency Based
Hard skills in IT, and soft skills
251 Little Falls Drive, Wilmington, Delaware
Name of Credential
Certificate of completion
Type of financial aid offered or have access to
Sponsored by the employer
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
Yes - US DOL
Is this proposed curriculum considered a nontraditional program of training services for women?
Is this proposed curriculum considered a nontraditional program of training services for men?
Total In-State Program Cost
Total Out-of-State Program Cost