Industry certification, Measurable skills gain
Method of Delivery
Online, e-learning, or distance learning
Daytime Hours, Evening Hours, Weekends
Instructional Program (CIP)
This program prepares the student to perform administrative tasks within an office environment and gives them the tools and training that teaches skills such as how to create and manipulate documents, working with spreadsheets, presentations, and email. Students also receive valuable soft-skill training that is relevant across any industry, including subjects such as email and phone etiquette, communication strategies, time management, and proper business etiquette in the office environment. The skilled administrator needs to be able to handle a range of administrative tasks, and deal with sensitive client or patient relations issues. Because Customer Service is a priority in situations where any direct patient/client interaction occurs, students will learn the fundamentals of Customer Service by completing two modules that have been aligned with standards set forth by the International Customer Service Association (ICSA).Level I of training is designed to be transferable to any position, across virtually any industry. Level II further builds on the skills gained in the first course, but expands into new topics that focus on Sales, Communication, and Phone Skills for the customer service professional. Students that successfully complete these courses will achieve certification as a Certified Customer Service Professional (CCSP). In addition to the CCSP certification, students will have the opportunity to attain the Fundamentals of IT certification.
Program Length (Weeks)
High School Diploma or Equivalent
WIOA Approved Program
2 - Workforce Investment Area II
Name of Credential
CCSP- Certified Customer Service Professional and CompTIA Fundametals of IT certification
Type of financial aid offered or have access to
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
Yes - KBOR
Is this proposed curriculum considered a nontraditional program of training services for women?
Is this proposed curriculum considered a nontraditional program of training services for men?
Total In-State Program Cost
Total Out-of-State Program Cost