at Hilton Garden Inn in Manhattan, Kansas, United States
Job Description
JOB SUMMARY
At HCW Hospitality, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you’ll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You’ll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest.
WHAT YOU'LL DO
As a Front Desk Agent at HCW Hospitality, you’ll be at the heart of our guest experience. In this role, you will:
- Greet and welcome guests with enthusiasm, ensuring a smooth check-in and check-out process.
- Handle guest inquiries, reservations, and room assignments with accuracy and attention to detail.
- Provide exceptional service by anticipating guest needs and responding to requests promptly and courteously.
- Manage the daily operations of the front desk, including processing payments and balancing accounts.
- Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
- Collaborate with team members across departments to ensure a seamless guest experience.
- Take on additional duties as assigned by management to support the smooth operation of the hotel.
