Customer Service Representative I

at The City of Great Bend in Great Bend, Kansas, United States

Job Description

Job Title: Customer Service Representative I

Department: City Hall

Reports To: City Administrator  

Job Summary: Under the direction of the City Administrator, works as a point of contact for City Hall. This position will offer excellent customer service. Assists City residents with information about community services and programs as well as assists all City Hall staff with assorted duties as directed.  

Job Duties and Responsibilities: Under the direction of the City Administrator, performs a number of varied clerical responsibilities. A. Answers the telephone and fills in as receptionist as needed, giving general information in response to public inquiries.

B. Assists the public with information about community services and programs.

C. Directs callers to the proper person or office or takes accurate messages.

D. Assists City Hall staff with duties and projects as directed which include a proficient knowledge of Microsoft Office products including Excel and Word.

E. Will run the daily route involving the Front Door and Post Office.

F. Receives and routes incoming mail.

G. Processes outgoing mail.

H. Assists non-English speaking customers in resolving questions and concerns. Arranges for interpretive services where necessary.

I. Assists in making arrangements for the use of meeting rooms and/or the lecture hall at The Front Door.

J. Responsible for ordering office supplies, cleaning supplies, bottled water, and soda as needed. Ensures the City Hall workroom and breakroom remain clean, organized, and adequately stocked to support daily operations.

K. Assists the public with information about the community, such as community services, community programs, and community organizations.

L. Works cooperatively with all staff to help foster a “teamwork” environment. II. Performs other duties and responsibilities as assigned.  

Qualifications:

A. Knowledge of modern office methods and equipment.

B. Thorough working knowledge of computers and software applications, including Microsoft Office products.

C. Good working knowledge of English, spelling, grammar, and math.

D. Good working knowledge of a variety of secretarial, clerical, and receptionist duties.

E. Ability to communicate effectively with the public and staff in verbal and written formats.

F. Working knowledge of basic bookkeeping.

G. Ability to understand and follow complex oral and written directions, making sure to complete work in the time allowed.

H. Ability to make minor decisions in accordance with laws, ordinances, regulations, and established policies.

I. Ability to maintain confidentiality.

J. Must exercise professionalism, considerable tact and diplomacy when dealing with the public and other City employees either in person or on the phone.

K. Requires a thorough working knowledge of community services, programs, and organizations and the operations of the City of Great Bend.

L. Works as a team player, building strong working relationships with other City employees.  

Education/Experience: This position requires a high school diploma or GED as well as a combination of clerical and customer service experience. Proficiency in the use of the computer is essential in this position.

Working Conditions: Work is inside and involves prolonged sitting and possible eyestrain. Work is generally light, but may involve some moderate lifting, pulling, pushing, and carrying. Also involves seeing, hearing, and talking. Position will require a valid Kansas driver’s license.