Medical Office Receptionist

at Community Health Center in Cowley County, Inc in Winfield, Kansas, United States

Job Description

Title: Patient Service Representative/Pharmacy Assistant/Delivery Driver

Reports to:

PSR Manager & Pharmacy Manager

Department:

Front Desk & Pharmacy

Location:

Employment Type

Full-time

FLSA Status:

Non-exempt

Pay Range:

Position Summary

The Patient Service Representative/Pharmacy Assistant/Delivery Driver supports daily functions of the Health Center and the Pharmacy while ensuring prompt and accurate service. This role combines customer service, administrative support and safe medication transport while keeping compliance with all applicable regulations, including HIPAA and safety standards.

Essential Duties & Responsibilities:

Patient Service Representative Duties

• Provides exceptional customer service at front desk check-ins to ensure a welcoming, supportive, and patient-centered environment.
• Verifies patient demographics, insurance coverages, and essential regulatory documentation.
• Manages front office schedules, process cancellations, and optimize appointment booking to minimize scheduling conflicts.
• Answers multi-line phone calls promptly, direct inquiries to appropriate department, and provide accurate, general clinic information.
• Assists patients with navigating financial assistance pathways, including sliding-scale enrollments, and payment plans.
• Guides patients through complex medical or financial paperwork, resolving any language or documentation barriers.
• Processes patient co-pays, handles outstanding balances, and execute point-of-sale financial transactions.
• Maintains accurate electronic health records (EHR) by scanning, indexing, and attaching critical patient documents to digital charts.
• Reconciles daily cash drawers, generate transaction receipts, and submit end-of-day financial close-out logs to management.
• Meets monthly individual productivity goals and key department performance indicators (KPIs) set by management.

Pharmacy Assistant Duties

• Provides exceptional customer service, ensuring patients feel welcomed, respected, and supported.
• Answers phones, triages calls, and responds to customer inquiries professionally.
• Releases prescriptions to patients and processes point-of-sale transactions (cash, credit, EBT, etc.).
• Maintains patient confidentiality and always complies with HIPAA regulations.
• Supports inventory management, including stocking and shelf maintenance.
• Keeps pharmacy and workstations clean, organized, and compliant with safety and sanitation standards.
• Promotes pharmacy services and assists with general workflow support.

Delivery Driver Duties

• Prepares and delivers medications and supplies to designated locations using a company vehicle.
• Ensures accurate order fulfillment by scanning and verifying deliveries prior to departure.
• Follows assigned delivery routes and schedules to meet customer needs.
• Maintains delivery logs and utilizes handheld devices or tablets as required.
• Adheres to safety and company policies during transport.
• Keeps company vehicle clean and in good working condition.

Compliance & Safety

• Complies with all local, state, and federal regulations.
• Follows HIPAA guidelines and protects patient privacy.
• Maintains a safe, clean, and inclusive work environment.

Other Responsibilities

• Responsible for compliance with organizational policies and protocols.
• Reports supply, equipment, and operational concerns.
• Maintains ethical and professional standards.
• Performs all duties in accordance with applicable state scope of practice regulations, organizational policies, and HRSA Health Center Program requirements.
• Other duties as assigned.

Supervisory Responsibilities:

 Essential Functions/Key Competencies:

• Customer-focused and service-driven.
• Demonstrates integrity and maintains confidentiality.
• Strong attention to detail and accuracy.
• Ability to use computers, tablets, and pharmacy systems.
• Team-oriented with strong communication skills.
• Bilingual (Spanish/English) preferred.

Confidentiality

This position requires access to Protected Health Information (PHI). Employees must:

• Access only the minimum necessary information.
• Maintain strict confidentiality standards.
• Sign and adhere to HIPAA compliance agreements.

Required Knowledge, Skills & Experience:

Education & Licensure   

• High School diploma or GED preferred.
• Valid Driver's License with a clean driving record.
• Minimum 18 years of age (required for driving position).

• Excellent interpersonal and communication skills.
• Basic computer application skills (e.g., MS Office, MS Teams).
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information.
• Problem-solving skills and the ability to work under pressure.

Experience & Technical Knowledge:

Previous medical office, retail, pharmacy, or delivery experience preferred.

Physical Requirements/Work Environment:

• Fast-paced medical office/pharmacy environment.
• This role may be exposed to infections and contagious diseases.
• This role completes tasks that are performed in close physical proximity to other people.

• Ability to lift up to 50 pounds and transport items safely.
• Moves throughout the building to meet with employees, patients, or visitors.
• Requires frequently standing, sitting, bending and engaging in other movement.
• Ability to read, write, and speak English.
• Ability to operate a vehicle in various weather and road conditions.

Other Requirements:

• Must have a valid drivers’ license.
• BLS training recommended but not required.

EEO & ADA Statement

Community Health Center in Cowley County provides equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Community Health Center in Cowley County will provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local law.