at Flint Hills Area Transportation Agency (ATABus) in Manhattan, Kansas, United States
Job Description
What Our Customer Service Specialist Does:
- Communicate effectively through radio, telephone, and computer equipment to assist Bus Operators and the public.
- Direct and monitor ATA Bus vehicles and routes.
- Report traffic issues such as construction, accidents, congestion, and weather conditions.
- Communicate work assignments to Bus Operators and serve as a liaison between Bus Operators and Mechanics.
- Schedule rides and answer questions regarding our services.
- Manage software that tracks vehicles.
- Document and maintain files and records.
- Provide information to internal teams.
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