Production Manager

at Goodwill Industries* in Wichita, Kansas, United States

Job Description

ORGANIZATION:

For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Retail Sales Associate to play a key role in furthering our vision and mission in our retail area.

VALUES:

• Sustainability: We commit to practices that support environmental, social and economic strength.
• Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings.
• Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment.
• Voice: We listen to each other, value feedback and advocate for our communities.
• Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.
• Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT: We transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: Provides assistance in the day-to-day duties of cashier or clerk for a Goodwill store. To fulfill Goodwill’s mission statement

SUPERVISION RECEIVED: Works under the general supervision of the Area Manager and Vice President of Operations.

SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store.

ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES: Delegation, Customer Service, Motivating People, Ethics and Trust, Written Communications, Oral Communications, Inter-Personal Communications, Creditability, Customer Service, Integrity, Job Knowledge, Computer Skills, Math Skills, Leadership, Safety, Adaptability, Product Knowledge, Managing People, Planning and Organizational Skills, Accuracy, Team Builder, Goal Orientated, Mentor, Performance Coaching, Safety and Security.

JOB COMPETENCIES: Serves as hiring manager.  Completes employee work schedules, evaluations, ADP and handles customer complaints.  Oversees store and production operations including inventory, warehouse and stock rotation.  Performs all administrative and clerical details associated with store operation and orders supplies as needed.  Provides supervision for all sales associate, trains employees and follows cash handling procedures. Travels to other Goodwill Locations as needed to assist in everyday performances.

ESSENTIAL FUNCTIONS:

• Must complete employees work schedules. They must complete employee evaluations as needed.   They also counsel, hire, fire, and train employees.
• Responsible for maintaining ADP.
• Maintains store and production premises and grounds in a clean, neat condition.  Supervises and schedules the work of the store employees.   Reports need for repairs and recommends replacements as necessary.  Assures that the appearance of the store and premises is creditable at all times.
• Supervises the sales force and processing areas where applicable.  Sells merchandise as time permits.  Attends to and satisfies customer’s needs.  Handles customer complaints in a fair and impartial manner, coordinating as necessary.  Oversees new merchandise area, to insure it is stocked, inventoried, and marked. Must adhere to new goods procedures. Must keep new goods inventoried as needed by corporate office.
• Receives and checks incoming stock new goods and supervises checkouts and stock transfers.   Checks condition and placement of stock in a clean, neat, and orderly condition. Rotates stock and marks down prices in accordance with store procedure.   Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and windows.
• Trains and supervises store personnel in sales techniques.  Holds monthly sales meetings and assemblies for training, morale purposes, and for relation information about the organization and the overall Goodwill program.  Minutes from meeting to go to Area Manager, Vice President of Operations.
• Travel to other Goodwill Locations as needed to assist in daily performances.
• Must be able to work Saturday and Sunday as needed.
• Other duties as assigned.

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

• Attendance and punctuality.
• The cleanliness, neatness, and orderliness of his/hers store premises.
• Quality and quantity of work performed.
• Attitude and overall effectiveness of working relations with all stakeholders.
• The manner in which duties and responsibilities are performed.
• Supports and values diversity.
• The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers.
• The effectiveness of his/her merchandising methods and displays.
• The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation.
• The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel.
• His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management.
• The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America.
• The manner in which duties and responsibilities, essential functions and job competencies are performed.
• Must meet store evaluation standards every day as set forth by Goodwill Industries.

PHYSICAL STRENGTH:

• Lift -- push/pull while standing - up to 20 pounds on a daily basis. Sometimes up to 50 pounds. Not every day, but occasionally over 50 pounds.
• Carry -- push/pull while moving - up to 20 pounds on a daily basis. Occasionally up to 20 pounds.

Opportunity for All

We are a second chance employer and welcome applicants who are in recovery or whose life choices have disadvantaged them in obtaining stable employment.

Goodwill Industries of Kansas, Inc. is an equal opportunity employer. Goodwill will not discriminate unlawfully against an employee or applicant for employment because of race, disability, color, creed, religion, sex, pregnancy, age, national origin, ancestry, citizenship, military/veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by local, state, or federal law in hiring, promoting, demoting, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay and all other terms, conditions and privileges of employment.