at Equity Bank in Wichita, Kansas, United States
Job Description
Responsibilities and Expectations Key Responsibilities Grow the Retail Bank Net Income and Image in Community
- Achieve budgeted retail banking targets for growth of deposits consumer loans and generation of non-interest income
- Control bank expenses as appropriate
- Demonstrate operational soundness to minimize risk exposure and to maintain quality production
- Implement retail operating procedures and protocols
- Proactively make referrals to bank partners that result in additional revenue to the bank
- Participate in community groups or events to promote the bank’s image
Lead and Manage the Performance of the Retail Bank Team
- Conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching
- Provide on-site leadership and motivation as well as direct the work of retail bank employees
- Guide employee matters including hiring, compensation, work schedule, promotion and discipline
- Train and develop retail bank team for their current and future role
- Provide periodic individual performance objectives, goals, coaching, feedback, and evaluation
Ensure Consistent Delivery of a Superior Customer Experience
- Demonstrate excellent customer service skills and ensure same by retail bank team
- Create a welcoming, engaging, and professional environment for clients and your team to experience
- Proactively resolve client issues and ensure follow-through by bank team
- Proactively match bank products and services to client needs and ensure same by bank team.
- Make periodic visits to small business clients to assess needs, to confirm satisfaction, or to promote additional services
Demonstrate Compliance with Applicable Laws and Regulations
- Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures
- Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position
- Actively work with clients to understand each client’s normal account activity, as appropriate for this position
- Complete periodic compliance training
- This position requires the employee to obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations
Required Skills & Education Requirements
- High School Diploma or equivalent
- Excellent interpersonal, verbal, and written communication skills
- Computer proficiency in Windows-based systems
- Ability to maintain a high degree of confidentiality
- Strong attention to detail and organizational skills
- Capable of working with a team to determine solutions
- Ability to travel to Wichita, KS during first week of employment for required week-long training
- Customer Service & Sales experience
- 1-2 years supervisory experience
Preferred
- Previous Banking Experience
- Bachelor's degree
- 2-5 years supervisory experience
