Quality Assurance Coordinator

at GraceMed Health Clinic in Wichita, Kansas, United States

Job Description

Practicing at GraceMed

If you are a healthcare professional, we appreciate your interest in practicing in a community health setting at GraceMed. This is a clinical environment where you can be a part of a diverse team of professionals who come together to address the whole health of the patient. You’ll make a difference you can see every day as you care for patients who are often high-risk because of their underserved status. You’ll be fully supported by a staff and organization set up to let you focus on delivering care. And you’ll be part of a team that has distinguished itself for its quality of care and outcomes.

Reporting Relationship: Reports to the Director of Quality Assurance
Supervision Responsibilities: No

Essential Role: Provides coordination and implementation of the continuous quality improvement (CQI) initiatives of the health clinic.   The responsibilities of the Quality Assurance Coordinator include the following areas:  CQI program, Risk Management and Conflict Resolution.

Duties & Responsibilities:

• Provide consistent weekly communication to supervisor, ensuring that information, reports, and materials are provided, to clearly describe QA/QI activities and progress toward agreed upon objectives.
• Responsible for coordination of the Rev-Up Annual Report.
• Responsible for monitoring adherence to clinical practice guidelines through coordinating/performing chart audits.  These chart audits will be done monthly, quarterly or yearly and are centered upon reviews in a lifecycle area (e.g. pediatrics, adult, geriatric, etc.), an individual provider’s performance, or upon a Service Line (e.g. diabetes, asthma, etc.).  The Coordinator will compile and summarize findings with recommendations for quality improvement to the operations team, through the reports given to supervisor.
• Responsible for ensuring patient privacy.
• Responsible for POI audits.
• Coordinates periodic patient surveys and compiles reports to supervisor to be used in provider performance assessments.
• Coordinates HEDIS chart requests for various insurance companies.
• Coordinates various quality initiative programs including tracking progress and helping staff set and meet improvement goals.
• Receives, investigates, and works with appropriate managers to resolve patient complaints. Tracks and manages all UOR’s.
• Responsible for one, or a combination of, various QA related projects such as; QA Health Insurance Incentive programs, COVID-19 programs, etc.

Working Conditions:

Administrative office environment.  Ability to sit for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Ability to read computer screens for extended periods of time. Interaction with physicians, patients and other office personnel. Must have visual acuity and manual dexterity to interface with computer.  Must have auditory acuity to handle phone calls.

The above statement statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).

GraceMed Health Clinic is an equal opportunity organization and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status, or for any other discriminatory reason prohibited by applicable law.