Client Care Advocate

at Heartspring in Wichita, Kansas, United States

Job Description

Heartspring is seeking a compassionate and organized Client Care Advocate to serve as a trusted partner for children, families, referral sources, and providers throughout the client journey. This role combines patient care coordination, client services, referral coordination, appointment scheduling, intake, medical records management, and healthcare customer service to create an exceptional experience for every family we serve. If you enjoy helping people, solving problems, coordinating care, and building meaningful relationships, we'd love to meet you.  

Whether you're supporting a family's first call, coordinating appointments, managing referrals, or helping remove barriers to care, you'll play a vital role in ensuring every client receives timely, compassionate, and seamless support.

Department: Outpatient Services

What You'll Do

• Serve as the primary point of contact for children, families, referral sources, and providers throughout the client journey
• Build trusted relationships through proactive communication, education, and ongoing support
• Coordinate client intake, referrals, waitlists, and service access to help families navigate available programs and services
• Schedule appointments, manage schedule changes, reduce cancellations, fill open appointment times, and support provider productivity
• Maintain accurate client records, documentation, and EMR workflows to ensure quality care, compliance, and operational excellence
• Support front desk operations by welcoming clients, coordinating check-in and check-out, and creating a positive clinic experience
• Collaborate closely with clinical, operational, and revenue cycle teams to ensure seamless communication and continuity of care
• Proactively identify and remove barriers that may delay services or negatively impact the client experience
• Maintain confidentiality while ensuring compliance with HIPAA, FERPA, and organizational policies
• Contribute to service growth, client retention, and continuous improvement initiatives that enhance access to care

What We're Looking For

The ideal candidate is compassionate, highly organized, and thrives in a fast-paced healthcare environment. We're looking for someone who has:

• Exceptional customer service skills with a genuine passion for helping children and families
• The ability to build trusting relationships with clients, referral partners, providers, and internal teams
• Strong organizational skills with the ability to manage multiple priorities while maintaining exceptional attention to detail
• Experience coordinating appointments, referrals, scheduling, or client services in a healthcare or service-focused environment
• A proactive, solution-oriented mindset with the ability to identify barriers and keep clients moving through the care journey
• Excellent verbal and written communication skills, both in person and over the phone
• Experience using electronic medical record (EMR/EHR) systems and Microsoft Office applications
• Strong problem-solving and analytical skills
• The ability to work independently while collaborating effectively across multiple departments
• A commitment to protecting confidential information and delivering an exceptional client experience

Join Our Team

If you're passionate about helping families navigate care, building meaningful relationships, and creating an exceptional client experience from the very first interaction, we'd love to hear from you. Apply today and help connect children and families to the services that change lives. 

Non-Discrimination and Equal Opportunity

Heartspring subscribes to and fully supports all the laws concerning non-discrimination and equal employment opportunity.

It is the policy of the Heartspring to provide equal opportunity to all persons without regard to race, color, sex, religion, national origin, ancestry, age, marital status, disability or genetics, pregnancy, sexual orientation, veteran status, or any other classification protected by applicable local, state or federal law.

Heartspring complies with applicable federal, state and local laws governing nondiscrimination in employment.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, training, compensation, termination, layoff, recall, transfers, and leaves of absence.