Loan Servicing Payoff Specialist

at Landmark National Bank in Overland Park, Kansas, United States

Job Description

POSITION SUMMARY:

The Loan Servicing Payoff Specialist supports the loan payoff process and related servicing activities accurately and timely. This role is responsible for processing payoff-related tasks, maintaining accurate loan and collateral documentation, supporting escrow and insurance-related activities, and ensuring records are complete and audit-ready.

ESSENTIAL FUNCTIONS:

• Prepare and process collateral releases, escrow refund disbursements, and related filing checks accurately and within established timelines.
• Review paid off loans files for credit life, cancel private mortgage insurance, and cancel other third-party vendors.
• Organize paid-off loan documentation for scanning, retention, and recordkeeping in accordance with Bank standards.
• Assist with research and process insurance policies for tracking, maintenance of core system for insurance billing, and process insurance cancellations.
• Assist with semi-annual real estate tax payments along with other Escrow Account functions.

Operational Excellence

• Prioritize work effectively to ensure timely completion of tasks, projects, and deliverables.
• Evaluate and optimize processes to reduce errors, eliminate inefficiencies, and improve outcomes.
• Ensure documentation is complete, current, and audit-ready in accordance with policy and regulatory requirements.
• Adhere to bank policies and procedures.
• Maintain reliable and predictable onsite attendance to meet business and customer needs.

Culture & Values

• Demonstrate respect for others by fostering an inclusive, collaborative, and professional work environment.
• Embrace curiosity by seeking to learn, improve, and identify opportunities for growth and innovation.
• Act with integrity by maintaining accountability, following policies and procedures, and doing what is right for customers, colleagues, and the Bank.
• Promote authenticity through honest and forthright communication as well as transparency.
• Strengthen unity by working cooperatively across teams, supporting shared goals, and contributing to a positive culture.

PEOPLE LEADER RESPONSIBILITIES:

This position is an individual contributor role and does not have direct reports.