IT Specialist

at Reach Solutions, Inc in McPherson, Kansas, United States

Job Description

IT Specialist Reach Solutions, Inc.
Employment Type: Full-Time
Location: Northwest Kansas  

Position Summary Reach Solutions, Inc. is seeking a dependable, customer-focused IT Specialist to provide remote and hands-on technical support to clients at various locations. This position will be responsible for installing, configuring, troubleshooting, and maintaining computers, peripherals, networking equipment, and related technology while providing responsive customer service and clear communication. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and the ability to communicate effectively with customers while addressing technical issues in a timely and professional manner.

Essential Duties & Responsibilities

• Provide technical support for issues involving Microsoft’s core business applications and virtual environments built on Microsoft and VMware technologies.
• Support Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, and other related systems.
• Install, configure, troubleshoot, and maintain computer hardware, peripherals, software, and related technology.
• Implement and provide ongoing support for disaster recovery solutions.
• Provide technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and network security.
• Implement and support remote-access solutions, including VPN and Terminal Services.
• Conduct system reviews and provide recommendations for improvements or enhancements.
• Maintain accurate system documentation and technical records.
• Communicate with customers regarding technical issues, including providing updates on incident progress and notifying customers of impending changes or scheduled outages.
• Travel to client locations as needed to provide hands-on technical support.
• Perform other duties related to the position as assigned.

Qualifications Required:

• Associate degree in Computer Science, Information Technology, or a related field.
• At least one year of IT experience.
• Valid driver’s license, as driving is an essential function of the position.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work independently while effectively managing technical issues and customer needs.

Preferred:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Five or more years of IT experience.
• Experience supporting Microsoft and VMware environments.
• Experience with network infrastructure, remote-access solutions, disaster recovery, and Microsoft server technologies.

Work Environment & Travel This position involves both remote technical support and hands-on support at client locations. Regular travel may be required to meet client needs, making a valid driver’s license an essential qualification for the position.

Benefits Reach Solutions, Inc. offers a benefits package that includes:

• Medical Insurance
• Dental Insurance
• Paid Time Off
• Life Insurance
• Disability Insurance
• Retirement Plan
• 401(k)

How to Apply Interested candidates should submit a resume and a brief note describing their IT support experience to: hr@reachyoursolution.com