at JESSE HOTELS LLC in OLATHE, Kansas, United States
Job Description
Typical IHG Front Desk Requirements
- High school diploma or equivalent is often preferred.
- Customer-service or hotel/hospitality experience is helpful, but some positions are entry-level.
- Strong communication and people skills.
- Ability to check guests in and out and handle reservations.
- Basic computer skills and ability to learn hotel systems.
- Ability to handle cash, credit-card transactions, and billing accurately.
- Professional, friendly appearance and attitude.
- Ability to work mornings evening nights, weekends, and holidays depending on the hotel.
- Ability to stand and walk for extended periods.
- Ability to handle guest complaints and resolve problems professionally.
- Ability to work as part of a team.
Common Front Desk Duties
A Front Desk Agent at an IHG property may be responsible for:
- Welcoming and assisting guests.
- Checking guests in and out.
- Making or modifying reservations.
- Answering phones and responding to guest questions.
- Processing payments and maintaining accurate guest accounts.
- Explaining hotel amenities, policies, and local attractions.
- Handling guest requests and complaints.
- Communicating with housekeeping and other hotel departments.
- Following IHG brand and hotel safety/service standards.
