Long Term Care Ombudsman - Region 2

at Department of Administration in Garden City, Kansas, United States

Job Description

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Agency Information:  

The Office of the Long-Term Care Ombudsmans mission is to enhance the quality of life and quality of services in Kansas adult care homes through advocacy, education, and empowerment.

Ombudsmen promote person-directed living which respects individual values and preserves individual rights and preferences.

About the Position

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  Who can apply: Anyone who lives in Counties: Atchison, Brown, Chase, Clay, Douglas, Doniphan, Geary, Jackson, Jefferson, Leavenworth, Lyon, Marshall, Morris, Nemaha, Osage, Pottawatomie, Riley, Shawnee, Wabaunsee or Washington


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  Classified/Unclassified Service: Unclassified


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  Full-Time/Part-Time: Full-Time


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  Work Schedule: 8AM 5PM


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  Eligible to Receive Benefits: Yes


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  Veterans’ Preference Eligible: Yes


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  Application Deadline: Open Until Filled


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  Work Location: Region 2 North-East Kansas. (Counties: Atchison, Brown, Chase, Clay, Douglas, Doniphan, Geary, Jackson, Jefferson, Leavenworth, Lyon, Marshall, Morris, Nemaha, Osage, Pottawatomie, Riley, Shawnee, Wabaunsee and Washington)

Applicants must reside in one of the listed counties to be considered.

Compensation:

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  Hourly Pay Range: $18.00 – $21.35

Note: Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage


• Sick & Vacation leave


• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave


• Paid State Holidays (designated by the Governor annually)


• Fitness Centers in select locations


• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information

Position Summary & Responsibilities:

Regional Long-Term Care Ombudsman

Be part of a team who empowers people living in long-term care settings, aiding them in their right to have positive choice and control over their own lives.

The Long-Term Care Ombudsman Office has responsibility to provide Ombudsman services as required by statute as well as the Older Americans Act. The Region 2 Regional Long-Term Care Ombudsman provides a high level of support to the residents of adult care homes in Atchison, Brown, Chase, Clay, Douglas, Doniphan, Geary, Jackson, Jefferson, Leavenworth, Lyon, Marshall, Morris, Nemaha, Osage, Pottawatomie, Riley, Shawnee, Wabaunsee and Washington counties. They also supervise volunteers who advocate for residents rights. Together with the Volunteer Ombudsman, they serve to protect the quality of life and quality of care for Kansans who live in long-term care settings for their region.

Job Responsibilities:

• Educate residents, their family and facility staff about residents rights, good care practices, and similar long-term services and supports resources.




• Ensure residents have regular and timely access to ombudsman services.




• Provide technical support for the development of resident and family councils.




• Advocate for changes to improve residents quality of life and care.




• Conduct investigations and resolve complaints made by or on behalf of long-term care residents. 




• Recruitment, training, and support of ombudsman volunteers. 




• Assure accurate and timely documentation of activities.




• Complete LTCO training and certification; and continuing education.




• Read and interpret laws and regulations pertaining to nursing facilities and long-term care issues.




• Exhibit good oral and written communications skills.




• Exercise independent judgment and time management skills.




• Maintain confidentiality and perform job without conflict of interest.




• Provide services with respect for human dignity and the individuality of the residents, unrestricted by considerations of age, social or economic status, personal characteristics, or lifestyle choices.




• Conduct in a manner that will strengthen the statewide and national ombudsman network.

Minimum Qualifications

• The equivalent of three (3) years of full-time work experience with at least two years of aging, long-term care or related fields.




• At least one year in a consultative or supervisory capacity is desirable.




• Comparable experience may be substituted at the discretion of the SLTCO. 




• Have a working knowledge of computer and cell phone operations including applications Microsoft Office and web database.




• Read and interpret laws and regulations pertaining to nursing facilities and long-term care issues.




• Exhibit good oral and written communications skills to legibly and accurately complete forms and maintain records.




• Exercise independent judgment and time management skills.




• Maintain confidentiality and perform job without conflict of interest.




• Must have access to internet that will support remote work from home requirements of the position.




• Must have a dedicated workspace that will support virtual work in a private and confidential manner. 




• Must have the ability to day travel 60% or more to provide regular visits to adult care homes in the counties of Atchison, Brown, Chase, Clay, Douglas, Doniphan, Geary, Jackson, Jefferson, Leavenworth, Lyon, Marshall, Morris, Nemaha, Osage, Pottawatomie, Riley, Shawnee, Wabaunsee and Washington




• Must have and maintain a valid drivers license to drive a state provided fleet vehicle.

Preferred Qualifications

• An undergraduate degree from a four-year college or university

Post Offer Requirement:

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas.  Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer.  A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.   

If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you.  The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas.  The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue – Tax Clearance Frequently Asked Questions

Recruiter Contact Information:

Name: Sarah Aasen

Email: Sarah.Aasen@ks.gov

Job Application Process:

• First Sign in or register as a New User.


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  Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications. 


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  Upload required documents listed below for the Careers> My Job Applications page.


• Start your draft job application, upload other required documents, and Submit when it is complete.
  1. Manage your draft and submitted applications on the Careers> My Job Applications page.

• Check your email and My Job Notifications for written communications from the Recruiter.

  
  
  1. Email sent to the Preferred email on the My Contact Information page
  
  
  2. Notifications view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: How to Apply for a Job Instructions and How to Search for a Job Instructions"

Required Documents for this Application to be Complete:

Upload these on the Careers – My Job Applications page

• DD 214 (if you are claiming Veterans Preference)

Upload these on the Attachments step in your Job Application

• Resume 


• Letter of Interest / Cover Letter

How to Claim Veterans Preference:

Veterans’ Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a “veteran”; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position.  The veterans’ preference laws do not guarantee the veteran a job.  Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veterans Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person’s eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison Street, Suite 260,
Topeka, KS 66612

Equal Employment Opportunity:

The State of Kansas is an Equal Opportunity Employer.  We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.