at Bev-Hub in Manhattan, Kansas, United States
Job Description
The Customer Account Manager serves as the primary point of contact for assigned customer accounts and is responsible for maintaining strong customer relationships, coordinating projects, communicating production updates, and ensuring customer expectations are consistently met.
This role collaborates closely with Operations, Scheduling, Quality Assurance, Procurement, and Logistics teams to support customer success while driving long-term business partnerships.
- Serve as the primary contact for assigned customer accounts
- Develop and maintain trusted relationships with customers
- Gaining a thorough understanding of customer products, goals, and business needs
Coordinate Customer Projects
- Partner with internal teams to ensure customer requirements are successfully executed
- Monitor project timelines and production milestones
- Communicate updates regarding production schedules, inventory, and shipments
- Support new product launches, packaging changes, and customer initiatives
- Ensure projects move smoothly from planning through production
Drive Customer Success
- Respond promptly to customer questions and concerns
- Coordinate issue resolution across departments when needed
- Proactively identify and address potential challenges
- Delivering an outstanding customer experience that promotes long-term loyalty and retention
Support Business Growth
- Identify opportunities to strengthen customer relationships
- Support customer retention and account growth initiatives
- Help customers maximize the value of Bev-Hub’s services and capabilities
- Collaborate with leadership on strategic account planning
Maintain Documentation and Organization
- Keep accurate customer records and account activity
- Document customer meetings, action items, and project updates
- Track customer requests and ensure timely follow-up
- Assist with customer reporting and business review
