at City of Wichita in Wichita, Kansas, United States
Job Description
The City of Wichita is NOT an E-Verify Employer.
Distinguishing Features of Work
The Ford Rockwell Library located at 5939 E 9th St. N. has an opening for a part-time clerk position which includes weekend shifts. To be a successful member of our team you must be customer-focused and have a passion for assisting a wide variety of customers in the use of the library and its programs and services. Candidates should have patience, be courteous and demonstrate empathy during all customer interactions, communicate pleasantly and effectively, and bring creativity and energy to all projects. In addition, you must enjoy interacting directly with people of all ages and from diverse backgrounds and be adept at understanding the needs of Library customers.
This is clerical and manual work which can be learned by training on the job, and which requires limited judgment in its execution. Work may include making arithmetic or similar checks on the work of other employees, but not supervision, unless allowed temporarily over staff assisting with a task.
General responsibilities include customer assistance in all aspects of library service in person and by telephone, shelving and shelf-reading, collection maintenance, public computer assistance, and miscellaneous duties as assigned
Clerks spend approximately half of each scheduled shift shelving library materials and conducting materials handling processes such as sorting materials, loading carts of items, or shelf-reading sections of materials.
The employee selected for a part-time clerk position must be able to demonstrate a strong customer service orientation and demonstrate computer competency that includes the ability to assist others with basic public computing needs.
Examples of Work Performed
- Perform collection maintenance tasks including shelving, shelf-reading, pulling holds, weeding, and assisting with delivery of materials (sorting and processing)
- Provide assistance to customers with accounts, including placing holds on materials, issuing library cards, and resolving account blocks
- Provide basic tech help to customers including help copying, printing, and faxing
- Provide information to customers about library and community partner services and resources.
- Provide reader’s advisory and reference assistance to all ages
- Other miscellaneous duties as assigned by supervisor
- These examples are not intended to be all-inclusive
Requirements of Work
- Ability to deal tactfully and courteously with other employees and the public
- Ability to learn, within a short period of time, office practices and procedures
- Ability to develop and maintain effective working relationships with co-workers, community partners, and the public
- Ability to communicate clearly and effectively, both orally and in writing
- Demonstrate attention to detail when shelving and shelf-reading to ensure all materials are in their correct location.
- Demonstrate a growth mindset and continually learn new skills to best serve the public.
- Ability to: stand while moving about for up to 8 hours per shift, or stand stationary for up to 2 hours, on carpet, tile or concrete flooring; walk while pushing a loaded book cart weighing up to 250 lbs.; reach, bend, stoop, kneel and squat to arrange materials on shelves; extend arms overhead repetitively to return book, weighing as much as 10 lbs.; repetitively reach across body while handling up to 10 lbs.; and frequently lift to shoulder height, up to 50 lbs. and carry the load up to 5'
Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of a criminal record check.
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf (Download PDF reader)
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf (Download PDF reader)
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf (Download PDF reader)
