at Hotel Equities in Kansas City, Missouri, United States
Job Description
Full Time
Kansas City, MO, US
Salary Range: $17.50 To $18.50 Hourly
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver / Bell person for the Kansas City Airport Marriott in Kansas City, Missouri. Must Have CDL and Open Availability. Hourly Pay Plus Tips Tips Historically average $75-150 / Shift Job Purpose: The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction. This position combines transportation services with bell/porter duties and supports overall hotel operations.+ Safely transport guests to and from the airport and other designated locations.
+ Follow all traffic laws and company safety procedures.
+ Remain calm and professional in high-traffic or emergency situations.
+ Assist guests with luggage during shuttle service.
+ Clearly communicate hotel services and amenities during transport.
+ Use a handheld device if required for scheduling or logging trips.
+ Maintain cleanliness of the shuttle vehicle (inside and outside).
+ Ensure vehicle is fueled and taken for routine service as needed.
+ Clean and maintain lobby, entrances, and courtyard areas.
+ Assist valet and other departments when needed.
+ Support hotel operations during busy periods.
+ Follow hotel conduct, grooming, and uniform standards at all times.
+ Maintain professional appearance with uniform and name tag.
+ Perform other duties as assigned by management.
+ Greet guests warmly upon arrival and departure.
+ Assist guests with unloading and loading luggage to and from vehicles.
+ Transport guest luggage to and from rooms using carts or by hand.
+ Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
+ Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
+ Provide directions and recommendations for local attractions and establishments.
+ Deliver newspapers to occupied rooms nightly.
+ Maintain a friendly, professional, and service-oriented demeanor at all times.
+ Respond promptly to guest inquiries in person and by phone.
Qualifications and Requirements:+ High School Diploma or equivalent preferred.
+ Valid driver’s license required(per state and company requirements).
+ Must meet company insurance and driving eligibility requirements.
+ Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.
This job requires the ability to perform the following:+ Strong customer service and communication skills.
+ Ability to handle guests with patience, tact, and professionalism.
+ Ability to lift, carry, push, and pull luggage up to 50 lbs.
+ Ability to communicate effectively in English (verbal and written).
+ Ability to remain calm under pressure and in busy environments.
+ Basic comfort using handheld devices.
Physical Requirements+ The employee must be able to perform the following with or without reasonable accommodation:
+ Sitting: Frequent
+ Walking: Occasional
+ Climbing Stairs: Occasional
+ Bending/Stooping: Frequent
+ Grasping: Constant
+ Pushing/Pulling: Frequent
+ Lifting/Carrying: Frequent (up to 50lbs)
+ Talking, Hearing, Seeing: Constant
Equipment Used+ Shuttle van and other hotel vehicles
+ Luggage carts
+ Handheld devices
Amazing Benefits At A Glance:+ Team Driven and Values Based Culture
+ Medical/Dental/Vision
+ Vacation & Holiday Pay
+ Employee Assistance Program
+ Career Growth Opportunities/ Manager Training Program
+ Reduced Room Rates throughout the portfolio
+ 401(k) with company match
+ Employee discount
+ Flexible schedule
+ Referral program
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