Crisis Clinical Manager

at Pawnee Mental Health Services in Manhattan, Kansas, United States

Job Description

Who We Are

Pawnee Mental Health is a non-profit Certified Community Behavioral Health Center (CCBHC) helping underserved populations in 10 counties here in North-Central Kansas. We are a vibrant community of passionate people looking for our next teammate – you!

The Role You'll Play 

Provides supervision and oversight to the Transitional Services Team, Outpatient Crisis Team and Mobile Crisis Team, project director and oversight of grants and EBTs utilized in grant process. The manager will assist in community care coordination, building relationships and creating access to resources throughout the service area. 

Essential Responsibilities 

The Crisis Services Manager will supervise the development and day-to-day functions of the mobile crisis team, daytime crisis team and transitional CM over the 10-county Pawnee Mental Health service area. The Mobile crisis team is offering community-based intervention to individuals in need wherever they are; including at home, work, or anywhere else in the community where the person is experiencing a crisis. Two person teams (A case manager and peer support professional) are put in place to support emergency department and justice system diversion. The outpatient crisis team focuses on the connection of clients to services and resources after they have interacted with the crisis department or discharged from psychiatric hospitalization. The Transitional CM focuses on the clients admitted to the Serenity Transitional Housing Program along with part time benefits specialist work. Focus is on housing and connection to appropriate benefits to ensure clients access to care.  

Mobile Crisis: 

• Respond where the person is (home, work, park, etc.) and not restrict services to select locations within the region or particular days/times. 
• Connect client with a crisis clinician if further assessment is warranted.
• Connect individuals to facility-based care as needed through warm hand-offs and coordinating transportation when and only if situations warrant transition to other locations. 
• Respond without law enforcement or EMS accompaniment unless special circumstances warrant inclusion in order to support true justice system diversion.

Essential functions of mobile crisis services include: 

• Triage/screening, including explicit screening for suicidality.
• De-escalation/resolution
• Coordination with medical and behavioral health services
• Crisis planning and follow-up.
• Provide clinical staffing and support to 24/7 Crisis Stabilization Unit in conjunction with Crisis Director and CSU Supervisor. May require working unit shifts and answering calls after hours for clinical questions.
• Set the clinical tone for the Crisis Department to ensure that mission and vision is executed and supported by all Crisis staff.
• Recruit, train, and retain appropriate clinical level staffing to meet the needs of the CSU.
• Recruit, train, and retain appropriate staffing to meet the needs of mobile crisis team across the regions.
• Gather and report on data requirements for grant programs and other state reporting needs.
• Review client incidents with staff as outlined in policy and procedure.
• Meet administrative and clinical documentation requirements both in terms of content and timeliness.
• Attend and actively participate in clinical supervision and program staffing. Provide input to supervisors and other treatment team members regarding clinical and program issues.
• Maintain and advance knowledge and skills related specifically to position or to field of work through regular review of pertinent materials or participation in training events as approved by supervisor.
• Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.
• Ensures that outcome measurement instruments and other documentation for the grants/EBP are completed in a timely manner.
• Collaborate and consult with other professionals on behalf of clients.
• Participate in community initiatives that enhance the integration of care. 
• Aid in access to recommended services such as inpatient hospitalization, substance abuse services, outpatient therapy, Adult Community Services, and other psychiatric services as needed.
• Meet and comply with all administrative and clinical documentation requirements for clinical staff Work cooperatively with Pawnee staff and outside agencies in sharing resources and expertise in pursuit of the agency's mission. Focus is on access of care for clients that are in or are not currently in Pawnee services. Often works with agency partners such as ERs, Law Enforcement, Corrections, Schools, etc.
• Able to carry out all job duties with minimal supervision.

Pawnee Mental Health is an Equal Opportunity Employer and all applicants will receive equal and equitable consideration without regard to race, religion, color, gender, sexual orientation, age, national origin, disability, or any other status or condition protected by law. Any applicant who feels they have experienced discrimination via the PMHS hiring process may file a written complaint at https://www.pawnee.org/our-commitment-to-you.cfm.