Fitness Floor Associate (FFA)

at Greater Wichita YMCA* in Andover, Kansas, United States

Job Description

Job Category: WELLNESS

Industry: Customer Service

Manage Others: No

GENERAL FUNCTION: Under the direction of the Wellness/Fitness Director, the Fitness Floor Associate (FFA) is responsible for ensuring members and guests have an exceptional experience while on the fitness floor.  The FFA will create a safe, welcoming environment where members can learn and connect with YMCA resources that empower them to achieve their health and wellness goals.

JOB RESPONSIBILITIES:

• Being the “go to” person on the fitness floor by educating and enforcing YMCA policies, procedures and being readily available to answer member and guest’s questions.
• Being a constant presence on the fitness floor by walking around, cleaning and maintaining order, providing a positive and inviting atmosphere.
• Providing exceptional customer service by greeting people by name and engaging members and guests while promoting and encouraging involvement in YMCA programs, classes, and group/personal training.
• Recognizing and reporting maintenance issues regarding any part of the fitness floor to supervisor as soon as issues arise.
• Educating and encouraging members to participate in the Strong Community Campaign.
• Attending staff and association meetings and training as directed by the Wellness/Fitness Director.
• All other duties as assigned.

EFFECT ON END RESULT: The fitness floor is safe, clean, engaging and full of satisfied members and guests that leads to increased group and personal training, member retention, high branch NPS score and more members and guests living a healthy lifestyle.