Desktop Support III

at Astrix Technology in Saint Joseph, Missouri, United States

Job Description

Desktop Support III

IT

Saint Joseph, Missouri, US

+ Added – 19/08/2026

Pay Rate Low: 25.00 | Pay Rate High: 30.00

Our client is a global, research-driven pharmaceutical manufacturer focused on developing innovative treatment options for diseases and conditions where satisfactory therapies may not currently exist. They are seeking a Desktop Support III – PV Systems Support Specialist to join their team. This is an excellent opportunity to support critical Pharmacovigilance (PV) systems while contributing to an organization developing cutting-edge treatments that make a meaningful difference for patients.

Pay Rate: $30/hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Contract Length: 22-month contract with potential for extension or conversion

Position Overview

The Desktop Support III – PV Systems Support Specialist will provide day-to-day technical, administrative, and user support for global Pharmacovigilance systems. This position will serve as a frontline resource for the PV user community, supporting system access, database maintenance, user training, troubleshooting, documentation, reporting, and computerized system validation activities.

The ideal candidate will have experience supporting GxP-regulated computerized systems, working with SQL, and providing strong customer and end-user support within a team-oriented environment.

Key Responsibilities

+ Run routine reports and queries from Global Pharmacovigilance (GPV) database tables using SQL, as needed.

+ Support computerized system validation (CSV) testing and related activities.

+ Maintain PV system Product Dictionary information, including:

+ New product entries and updates

+ Product Dictionary maintenance

+ Product Family maintenance and verification

+ Product Line updates

+ Triage incoming PV system support tickets and serve as the first line of support for system-related issues.

+ Assist with troubleshooting user and system issues and coordinate with IT teams and external vendors when escalation is required.

+ Support new-user setup and onboarding within PV systems, including:

+ System access and account setup

+ Curricula and training assignments

+ Mailbox maintenance

+ Initial login support

+ Coordinate and support training activities for the PV user community, including new-user training.

+ Serve as a frontline point of contact for the global PV user community, providing timely and professional system support.

+ Prepare and distribute communications regarding PV systems, updates, issues, and other relevant information.

+ Monitor PV systems and work with IT and/or vendors to identify and resolve system issues.

+ Assist with case type changes and Product Family verification activities, as required.

+ Support the review, organization, maintenance, and archiving of PV system documentation.

+ Assist with dashboard maintenance, monitoring, and related reporting activities.

+ Provide additional PV systems and project support as assigned by leadership.

Qualifications

+ Experience working with GxP computerized systems in a regulated environment.

+ Working knowledge or experience with SQL, including running database queries and reports.

+ Strong organizational skills with the ability to prioritize and manage multiple assigned tasks.

+ Strong attention to detail and documentation skills.

+ Experience working effectively within a collaborative team environment.

+ Strong customer service and end-user support skills.

+ Ability to communicate effectively with technical and non-technical users.

+ Experience supporting regulated pharmaceutical, biotechnology, life sciences, or similar systems is highly desirable.

Education

+ Associate or Bachelor’s degree in Information Technology, Business, or a related field.

+ Experience supporting global systems and global user communities is preferred.

• _This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you_**

INDBH

\#LI-KR1

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.