Debit Card Operations & Maintenance Specialist

at Central National Bank in Junction City, Kansas, United States

Job Description

Lead. Empower. Build. Invest. Adapt. If you are looking to become a part of a leading institution that is making an impact within the communities it serves, look no further! Central National Bank is looking to add a Debit Card Ops & Maintenance Specialist to the team  

Perks: As a full-time team member, you get access to a variety of benefits which include:

• Paid leave including vacation, personal, sick
• Paid holidays
• Paid volunteer time
• Health Insurance
• Dental, vision, cancer, short-term disability, long-term disability, etc.
• Access to our employee assistance program
• 401K & Generous Match (subject to eligibility requirements)

Day-To-Day: As a full-time Debit Card Ops & Maintenance Specialist, you will be responsible for the end-to-end life cycle management of debit card issuance and maintenance including card production, activation, replacement and ongoing support. You will also:

• Oversee debit card ordering, printing, and fulfillment processes.
• Maintain/ensure operational accuracy, regulatory compliance and excellence in customer service in all card-related processes.
• Perform card maintenance tasks such as reissues, status updates, PIN resets, and fraud blocks.
• Monitor card activity and troubleshoot issues related to declined transactions, lost/stolen cards, and cardholder disputes.
• Maintain accurate records of cardholder data and ensure updates are reflected in core banking systems.
• Collaborate with vendors and internal teams to ensure timely delivery and secure handling of cards.
• Ensure compliance with PCI-DSS and other regulatory standards.
• Support digital card services (e.g., instant issue, mobile wallet provisioning).
• Provide reporting analytics on card usage, inventory, and performance.
• Assist in testing and implementation of new card features or system upgrades.
• Other responsibilities as assigned by management.

Experience: You may be wondering what we are looking for in a candidate. Qualified candidates should:

• Demonstrate three to five years of similar or related experience.
• Have obtained a two-year college degree, have completed specialized certification or licensing, completed specialized training courses conducted by vendors, or have job-specific skills acquired through an apprenticeship program.
• Possess excellent communication and problem-solving skills.
• Demonstrate an ability to multi-task, and be deadline driven.
• Have a mathematical aptitude along with a strong attention to detail and data accuracy.

Next Steps: Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our team will be in touch with you to discuss the next steps.  

Equal Opportunity Employer/Veterans/Disabled