Food Service Floating Manager

at Leiszler Oil Company, Inc. in Manhattan, Kansas, United States

Job Description

Reporting to the Store Manager or Area Supervisor, the Floating Manager is responsible for supervising shifts and/or work areas in the operation of an individual restaurant within his/her assigned area. Under the general supervision of the Store Manager or Area Supervisor, the Floating Manager assumes the operational duties of a Shift Lead or Assistant Manager. He/she will provide leadership, daily support, and direction to the staff within the assigned locations.

All job duties are to be performed in accordance with Company Policies & Procedures and all other legal regulations and requirements. Essential responsibilities include the following. Other duties may be assigned as needed.

Essential Responsibilities:

Ensure company bookwork is completed correctly and in a timely manner. Prepare bank deposits, reconcile tills and daily cash, troubleshoot and research errors.

Manage inventory levels, stock counts, and inventory controls. Oversee ordering and deliveries as needed.

Enforce company standards for quality, customer service, and health and safety.

Respond to customer complaints and comments.

Identify urgent issues and solve them. Communicate with the Store Manager or Area Manager about any outstanding issues.

Ensure the store keeps a high level of cleanliness, and delegate tasks as needed.

Keep a focus on food safety and quality, and speed of service.

Communicate and implement new policies and promotions to the team when necessary.

Order product, manage invoices, troubleshoot, and research errors, as needed.

Verify/Finalize timecards for employees.

Occasional local travel between assigned stores.

Support all roles and responsibilities within the designated store and lead by example.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Time Management - Ability to set priorities. Plans schedules carefully and allocates time to the most important priorities. Arranges time and can work on several activities simultaneously. Keeps track of how long it takes to do something and ensures time is used efficiently.