Housing Services Assistant II

at SEK-CAP in Girard, Kansas, United States

Job Description

POSITION SUMMARY: Review applications for various programs within the Housing Services Department, including the Housing Choice Voucher Program (HCV), Tenant Based Rental Assistance Program (TBRA), agency owned rental properties, and other programs to determine initial eligibility as well as on-going eligibility and compliance.

ESSENTIAL FUNCTIONS:

Program Eligibility & Compliance Perform applicant reviews and determination of eligibility for Housing Services programs.
Ensure ongoing compliance and eligibility for Housing Services programs.
Read and review policy manuals for state and federal housing programs.
Maintain accurate records of repayment agreements across all Housing Services programs.
Collect payment for repayment agreements.
Complete, compile, and prepare records, reports, and necessary documentation.
Property & Tenant Administration

Assist the Property Manager with drafting leases, contracts, and related documents for agency-owned properties.
Maintain accurate records of tenants of agency-owned properties, including rent logs.
Collect rental payments for agency-owned properties.
Assist customers with housing applications and provide information regarding rental assistance programs and SEK-CAP-owned rental properties.

Customer Service & Communication

Receive telephone calls and promptly respond to messages regarding Housing Services programs and agency-owned properties.
Consistently greet customers, staff, and community members in a positive manner.
Communicate concerns, questions, and safety issues to a direct supervisor immediately.
Advocate for SEK-CAP, Inc. in the community.

Data Management & Administrative Support

Perform data entry and data verification according to established procedures.
Maintain Excel spreadsheets for tracking various program reporting activities.
Establish and maintain files, including developing and maintaining a desk manual.
Assist the Housing Services Director as needed.
Training, Collaboration & Organizational Responsibilities

Attend mandatory in-service trainings and staff meetings.
Cross-train in other areas of the Housing Services Department.
Maintain and assure confidentiality and privacy of SEK-CAP customers.
Respect and support cultural differences and diverse family structures.
Demonstrate good work habits, including punctuality and adherence to break schedules.
Report suspected abuse or neglect to the appropriate authority.
Uphold and promote the core values and mission statement of SEK-CAP, Inc.
Support management decisions in both actions and words.
Obey all traffic regulations and SEK-CAP vehicle usage policies.
Work as a team to maintain a clean work environment.
Perform other duties as assigned.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

SEK-CAP, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic