Policy Enablement Manager

at Lumen in Topeka, Kansas, United States

Job Description

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

Lumen is seeking a Policy Enablement Manager, Enterprise Policy Enablement – BPAC to support the Business Policy Acceleration Council (BPAC), a growing initiative focused on removing friction and improving how business policies are communicated and adopted across the organization.

As BPAC scales, this role will serve as a dedicated resource supporting the translation of policy decisions into clear, actionable communications and enablement materials. The position focuses on ensuring policies are well understood, consistently communicated, and effectively implemented across teams.

Reporting to the Manager, Operations – Rhythm of Business, this role partners with stakeholders across Marketing, Product, Sales, Finance, Legal, Procurement, and Operations. The ideal candidate will act as a liaison across organizations, adapting messaging for different audiences and helping drive clarity, consistency, and transparency in how policies are rolled out.

The Main Responsibilities

BPAC Execution & Program Support

+ Support execution of the BPAC operating model, helping ensure consistency in how policy decisions are documented and communicated.

+ Maintain and update centralized policy documentation, decision logs, and execution trackers.

+ Assist in capturing policy decisions, constraints, and required actions in a structured and accessible format.

+ Partner with existing program support resources to ensure smooth coordination as policy volume grows.

Communication & Message Development

+ Develop clear, audience-appropriate messaging that explains policy changes, rationale, and required actions.

+ Translate complex policy concepts into practical, easy-to-understand communications.

+ Adapt messaging for different audiences, ranging from senior leaders (VP/EVP) to frontline teams.

+ Serve as a liaison across organizations to ensure consistent understanding of policy intent.

Stakeholder Coordination & Alignment

+ Partner with cross-functional stakeholders to support alignment on policy implications and execution expectations.

+ Assist in preparing materials that clarify decisions and outline next steps.

+ Gather feedback from stakeholders to refine messaging and improve clarity.

Change Enablement & Adoption Support

+ Support the rollout of policy changes through structured communication and enablement materials.

+ Help identify appropriate communication channels to reach different audiences.

+ Develop tools and resources that help teams incorporate policy changes into daily workflows.

+ Reinforce messaging over time to support adoption and adherence.

Policy Documentation Support

+ Draft and refine policy documentation based on BPAC decisions, ensuring clarity and consistency.

+ Apply templates and standards to maintain uniformity across policy outputs.

+ Support quality reviews to ensure documentation accurately reflects intent and includes key elements (e.g., scope, guardrails, escalation paths).

Tracking & Continuous Improvement

+ Track policy rollout and adoption progress across teams.

+ Identify gaps, friction points, or inconsistencies in communication and execution.

+ Provide input on improving messaging, documentation, and processes over time.

What We Look For in a Candidate

+ Bachelor’s degree required.

+ 5+ years of experience in communications, business operations, program coordination, or change enablement within a corporate environment.

+ Strong message development and communication skills, with the ability to simplify complex topics.

+ Experience supporting cross-functional initiatives in a matrixed organization.

+ Exposure to policy-driven or governance environments preferred.

+ Understanding of change management principles and how to support adoption across diverse teams.

+ Strong organizational and documentation skills with attention to detail.

+ Solid business acumen, with the ability to understand tradeoffs and implications of policy decisions.

+ Ability to influence and coordinate across teams without direct authority.

+ Comfort using AI tools for content drafting and refinement.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 – $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$88,860 – $118,480 in these states: CO HI MI MN NC NH NV OR RI

$93,092 – $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen’s:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

\#LI-Remote

Requisition #: 342737

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, disc