Front Desk Clerk

at Crosswinds Casino in Park City, Kansas, United States

Job Description

JOB TITLE:  Front Desk Clerk

JOB PURPOSE - Responsible for providing superior guest satisfaction throughout hotel check in/out and all stages of a guest’s stay.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Attends to the guest’s needs such as check-in/check-outs, reservations, and answering guest questions and needs.
• Processes guest registrations, verifies method of payment, and follows established credit-checking procedures.
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Completes shift reports and maintains guest room key storage.
• Maintains the highest level of confidentiality.
• Communicates effectively with co-workers, management and guests.
• Maintains a professional and courteous demeanor with guests at all times, including during an unexpected situation or problem while trying to find a satisfactory solution.
• Performs additional duties and responsibilities as assigned.

EDUCATION/EXPERIENCE/QUALIFICATIONS - High School diploma/GED or equivalent or a combination of education and experience. Hotel or hospitality industry or front desk experience preferred.

• Thoroughly understands and adheres to proper credit, check-cashing and cash-handling policies and procedures.
• Must be reliable, punctual and collaborative with co-workers and managers.
• Maintain a professional demeanor in a high stress environment.
• Has proper telephone etiquette.
• Ability to work as directed by your supervisor, which may result in being scheduled anytime during a 24 hour period, 365 days a year.
• Ability to think quickly when resolving problems.
• Must be able to push and lift weight up to 25lbs.
• Ability to sit, walk or stand for prolonged periods of time as required performing the assigned duties of this position.
• Must be able to use hands, fingers or feel; and reach with arms or hands to perform the assigned duties of this position.
• Ability to work a flexible schedule based on business demands.
• Ability to communicate effectively with co-workers, management and guests.
• Ability to read, write, and communicate using appropriate English standards of language.
• Ascend/descend flights of stairs to access hotel work and break areas throughout work day.

BACKGROUND - Employment is contingent upon the successful completion and approval of Justifacts background search.

BENEFITS

• Medical
• Dental
• Vision
• 401(k)
• 401(k) Matching
• PTO

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Application Question(s):  Are you 21 years of age or older?

Education:  High school or equivalent (Preferred)

Experience:  Hotel/hospitality: 1 year (Preferred)

Work Location: One location   Winds Hotel, Park City, KS  67147