Dispatcher I

at Quest Diagnostics Inc in Johnson, Kansas, United States

Job Description

Job Description

Dispatcher I - Lenexa, KS, Sunday, 7:00 AM to 3:30 PM, Monday to Thursday, 11:30 AM to 8:00 PM

Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab.

Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Responsibilities:
Answersclient pick-up request calls andenter intodispatch system
Determinesif pick-up can be performed as requested by the client based upon multiple factors
Assignspickup and delivery destinations to courier
Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
May include other tasks as assigned

Qualifications:
Required WorkExperience:
1 to 3 years Customer Service or Logistics Experience
Physical and Mental Requirements:
Ability to sit for long periods of time
Knowledge:
General knowledge of logistics operations
Knowledge of Quest Diagnostics logistics' policies and procedures
Skills:
Ability to handle a high volume of telephone calls and work in afast pacedenvironment
Ability to learn Dispatch Application and accurately enter pick up requests
Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Excellent verbal and written communication skills
Well organized, utilizes job aides, maps etc.,and can locate information readily
Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously
Ability to interface with other departments within the facility andcompany
Ability to maintain confidentiality concerning information and data received
Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
Job Competencies Include
Functional/Technical Skills
Integrity and Trust
Active Listening
Negotiating Skills
Problem Solving
Drive for Results
Composure
Creativity
Priority Setting
Education
High school diploma or equivalent education is required
Associates Degree (Preferred)

63416

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

or any other legally protected status.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets