Administrative Assistant I – Memorial

at City of Pittsburg in Pittsburg, Kansas, United States

Job Description

POSITION SUMMARY

Provides high level clerical and administrative support to housing team. Assists clients with questions or concerns in supportive housing programs, including Section 8 Housing Choice Voucher, Tenant Based Rental Assistance, Emergency Solutions Grant programs, Emergency Housing Voucher, and FYI.

DUTIES AND RESPONSIBILITIES

• Professionally greet customers, team members and the public. Answer customer/client questions or refer to appropriate staff member. Calmly handle complaints and resolve difficult situations.
• Answer multi-phone line system. Direct phone calls to appropriate staff. Provides program information to the public and other departments.
• Provide clerical support to department staff. Prepare and proofread documents for spelling, mathematical and grammatical accuracy. Sorts and files records, maintains contact lists, sorts and packages mail.
• Assists customers/program clients with requests regarding program eligibility and application status.
• Inputs, retrieves and updates client records and data in electronic software database.
• Provide support in the processing of correspondence, coordination & scheduling of meetings and processing of various other materials and reports.
• Design forms that are used by a division or department.
• Provide support for assigned committees, dilapidated structure hearing, executives, including preparation of meeting agendas.
• Maintain calendars, arrange and initiate travel arrangements if needed.
• Oversee all aspects of record keeping and documentation activities for a division.
• Type and composes a variety of correspondence and documents including memos, letters, contracts, plans, specifications, etc.
• Perform special projects such as reviewing and updating or rewriting procedures, or performing detailed research on specific issues for supervisors.
• Learn and assist with the different grants that are ran out of the housing office.