Billing Specialist

at Insight Global, LLC in Kansas City, Missouri, United States

Job Description

Job Description

Our client in the Real Estate and insurance industry is looking for a Billing Specialist to join their team immediately for a full time role. This role would have 2 weeks of onsite training and then drop down to 2 days on site and 3 days remotely at their Kansas City, MO location. A more detailed list of the day to day and basic qualifications is listed below.

The essential responsibilities for this role include:

- Collecting past due accounts receivable by calling customers

- Answering client phone calls to answer billing related questions

- Following up on problem accounts; obtains information from customers, producer, or associate assigned to account.

- Notifying sales of intent to cancel insurance for non-payment; sends requests to appropriate associate to process cancellation of insurance for non-payment in compliance with cancellation guidelines

- Making recommendations to Billing Manager regarding account write-offs

- Overseeing follow-through efforts on collections resulting from audits

- Monitoring and analyzing receivables reports

- As needed, processing accounts receivable direct debit payments using electronic transfer (ACH) software

- Making positive contribution to customer satisfaction and constantly strives to improve service to the customer

- Communicating in a positive manner to contribute to a cohesive, pleasant work environment

- Protecting the confidentiality of all information

- Assisting in sending Escrow Billing Lenders for Renewals

- Assisting with Client & Billing Specialist large client requests as needed

- Assisting with deposits as needed

- Preparing client refunds

This position starts at $55k and can slightly increase based on background and years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Basic qualifications for this role are:

- Bachelor’s degree preferred

- Ability to understand and carry out verbal and written instructions; ability to meet deadlines and be able to handle a heavy workload.

- Strong working knowledge of Microsoft Office Suite

- Tech savvy with the ability to learn software systems

- Attention to detail and ability to multi-task

- Demonstrated ability to instill confidence and comfort with customers to facilitate account collection using high degree of tact and diplomacy

- Excellent written, verbal and interpersonal communication skills

- Experience in the insurance (or high compliance) industry is a plus Real estate or insurance industry experience