IT Specialist

at Child Start, Inc. in Wichita, Kansas, United States

Job Description

Under the direction of the IT Manager, Child Start's IT Specialist is responsible, as the first line of support, for the organization’s information technology systems.  Including computers, printers, hardware, software and data by installing, configuring, troubleshooting, and updating system to provide technical support to users, by assisting staff inside of the documented process and procedures where provided.

• Provides telephone, online and in-person to staff with regards to software, hardware, phones issues.
• Troubleshoots problems with computer system, primarily to include hardware and software, printers, and other peripheral equipment making repairs and corrections where required.
• Installs, assembles and configurations computers, monitors and peripherals such as printers, scanners and related hardware.
• Installs, configures, and upgrades operating systems and software and patches per process and as required.
• Assists in maintaining the e-mail configuration, anti-virus systems and online administration systems.
• Connects users to the network and provides initial training. 

Maintains day to day systems operations:

• Maintains current list of active help tickets and monitors progress on each issue.
• Keeps supplies and equipment organized and stored in secure location.
• Perform routine set-up, trouble shooting, and training on phone system(s).
• Maintains security system hardware and software and ensures functionality.
• Maintaining accurate documentation of system configurations, network diagrams, troubleshooting procedures, and user guides.
• Maintains listing/inventory of current IT equipment.

Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

In compliance with KDHE requirements, Child Start will request proof of measles (MMR) vaccination or documented immunity during the employment process.

Must be able to commute daily to Wichita, KS.

Diversity Statement

Child Start embraces diversity.

Child Start believes in the value of diversity in the workforce.  Child Start is committed to providing an environment of fair and equitable treatment of everyone regardless of age, race, religion, color or creed, national origin or ancestry, pregnancy, sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Child Start is committed to encourage the growth of all employees, effectively serve clients from all backgrounds, embrace and celebrate the diversity of our communities, and reflect the population Child Start is dedicated to serving.