at Hutchinson Community College in Hutchinson, Kansas, United States
Job Description
Essential –
- Maintain Server Infrastructure: Collaborate with ITS Team Leads to deploy, configure, maintain, patch, and secure server systems to ensure reliability, performance, and security. Technologies include, but are not limited to, Microsoft Server, Microsoft Exchange, Microsoft SQL Server, Microsoft Endpoint Configuration Manager, Microsoft SharePoint, Microsoft DNS, and DHCP.
- Manage Active Directory: Create and manage user accounts, security groups, and Group Policy Objects (GPOs) to maintain a secure and efficient network.
- System Monitoring: Regularly monitor system performance and use monitoring tools (PRTG) to track system health and respond to alerts and incidents promptly.
- Backup & Disaster Recovery: Assist with daily backups, restores, and maintain disaster recovery readiness.
- Build Software Deployments: Package and deploy software applications across the organization using Microsoft Endpoint Configuration Manager or similar technology.
- Build Disk Images: Create and maintain disk images for deployment to various hardware configurations.
- Cloud Services & Hybrid Identity: Support Microsoft 365, Entra ID (Azure AD), and hybrid identity or messaging systems as used by the college.
- Networking Fundamentals: Apply basic networking knowledge (IP, VLANs, routing, switching) when supporting server and system operations.
- Work with Support Team on Escalated Troubleshooting: Collaborate with the Support team to resolve complex client, server, and system issues, providing escalation support to minimize disruption to end-users.
- After-Hours Expectations: Provide after-hours support for maintenance or critical system incidents as needed.
- Comply with HutchCC policies, procedures, and practices.
- Arrive on time for work, attend work regularly, and successfully complete the responsibilities of the position.
Secondary –
- Document Processes and Procedures: Create and maintain detailed documentation of system configurations, processes, and procedures.
- Assist with Security Audits and Compliance: Assist the CSOC with security audits.
- Conduct Training and Knowledge Transfer: Train and mentor junior staff and end-users on systems and software as needed.
- Manage Legacy Environment: Assist in troubleshooting, occasionally reverse engineering, and phasing out a legacy environment.
- Other Responsibilities: Perform other responsibilities as assigned by the Infrastructure Team Lead or Executive Director of ITS.
