at ADT in Wichita, Kansas, United States
Job Description
A Day in the Life:
- Receiving Outbound and Inbound calls related to recent alarm events.
- Providing basic technical support and troubleshooting devices across ADT systems.
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
- Relaying important information about their life-safety system and services, updating customer accounts, and responding to inquiries about alarm activity.
- Paying attention to detail while documenting alarm handling procedures within the alarm screens.
Attributes for Success:
- Strong technical aptitude and ability to walk someone through step-by-step instructions.
- De-escalation skills.
- Ability to multi-task across multiple systems and applications.
- Empathetic approach when connecting with customers.
- Thrives on feedback and coaching.
Application Process:
- Step 1: Apply
- Recruiter reviews for basic qualifications
- Step 2: Complete 20-minute Assessment received via email
- Recruiter reviews assessment score and invites those who meet requirements to next step
- Step 3: Speak with a Recruiter about the role
- Step 4: Hiring Manager Interview
