Digital Banker

at Fidelity Bank* in Wichita, Kansas, United States

Job Description

Job Overview: As the voice of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service by remotely engaging with customers. You’ll work in a team environment to engage virtually with customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Opening accounts and processing loans for customers through digital channels
• Engaging customers and delivering an exceptional customer experience at all touch points including account opening, loan processing, account servicing (including NSF decisioning) and customer onboarding.
• Building strong customer relationships by understanding financial needs and recommending appropriate solutions
• Identifying sales opportunities that deepen customer relationships and improve the overall banking experience
• Collaborating across lines of business to connect customers with products and services that best meet their goals
• Demonstrating knowledge of Fidelity Bank’s products and services
• Fostering teamwork across all areas of the Bank
• Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank’s core values
• Keeping up to date on current fraud trends to mitigate fraud loss to the bank

Requirements for the position include:

• A high school diploma or equivalent
• Minimum two years’ experience with the public/customers
• Minimum one year of sales experience
• Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
• Strong written, verbal communication skills and cash handling experience

Preferred qualifications for this position include:

• One year of supervisory experience
• Previous banking or financial services experience

EEO/Veterans/Disabled