Shop Foreman

at Murfin Inc. in Park City, Kansas, United States

Job Description

Summary

The Shop Foreman is responsible for completing work orders and invoices, preparing warranty claims, reporting and minimizing aged work-in-process, maintaining service records and quality control records, completing job status reports, maintaining current billing cycle, assisting with yearly performance reviews, assisting with determining labor needed, assisting with diagnosing technical machine issues, assisting employees to obtain training, assisting in conducting safety meetings and other general service department duties as directed by the Branch Service Manager.

Essential Functions

• Administrative – Maintain department communication in order to complete work and grow service labor sales. Utilize various computer programs and John Deere communication tools as resources. Plan work schedule. Maintain a clean, orderly and safe work area and appearance.
  
  
• Inventory Control – Maintain service department tool inventory.
  
  
• Service – Complete service data on invoices. Open and close work orders in a timely manner in order to minimize aged work-in-process. Performs basic diagnostics and determines what repairs are needed and advises customers of replacement parts as necessary. Repair and replace damaged or worn parts. Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance. Prepare all reports and forms required in conjunction with work orders, taking note of the cause of failure/problems. Prepare warranty information. Service and maintain company vehicle and shop. Maintain flat rate in accordance with the Standard Pricing Guide (SPG). Utilize Marketing Service Times (MST’s) to quote jobs. Maintain current knowledge of Company and competitor products. Maintain condition of vehicles, inventory, tools and equipment. Read and understand operating manuals, blueprints and technical drawings. Assist in completing job status reports.
  
  
• Manage – Assist in yearly performance reviews for Service Technicians. Assist in determining labor needed in preparation for workloads. Assist factory and engineers with diagnosing technical machine issues. Assists in maintaining billing cycle efficiencies, expenses and gross margins.
  
  
• Training – Assist in working with employees in obtaining technician certification and complete training needs. Assist in conducting monthly safety meetings.

Other Functions

• Deliver parts, run errands, etc. as needed.
• Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.’s objectives.

Murphy Tractor & Equipment Co. is an equal opportunity employer.