at Jack Henry & Associates, Inc. in Lenexa, Kansas, United States
Job Description
Description & Requirements
At Jack Henry, we're more than a technology company,we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.
We're looking for a motivated Banking Back Office Operations Analyst who loves to travel and is excited to join our dynamic team. In this role, you'll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications across areas such as Deposit Operations, General Ledger, and Loan Operations. You'll guide clients through every stage of the process-from preinstallation planning and coordination, to handson installation, training, and postinstallation support. This role requires extensive overnight travel throughout the United States and is perfect for someone who thrives in a clientfacing environment and enjoys being on the move.
This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham AL, Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville KY; Springfield, MO; or Monett, MO.
This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you'll be responsible for:
Implement, design, and provide training for JackHenrybanking software applications, including Loan Operations, General Ledger, and Deposit Operations.
Consult with banking clients to design parameter sets,validatedata conversions, and deliver training on application functionality.
Analyze customers' existing products and business processes, mapping them to JackHenrysoftware solutions.
Prepare clients for installation, guide them through the setup process, and providepostinstallationtraining and support.
Oversee and perform system setup tasks such as parameter configuration, job file creation, and ensuring business processes run correctly on the software.
Travel with the conversion team to customer sites for software setup, training, conversion, and implementation activities.
Communicate and collaborate with application analysts, programmers, team members, and team leaders to analyze and audit transactions flowing through core systems.
Provide software support by answering questions related to system functions, features, and usage-both remotely and on-site.
Maintain consistent and effective communication with customers throughout the entire project or case lifecycle.
Identify, track, and ensure proper resolution of customer issues;maintainissue lists and route items toappropriate personnel.
Prepare training materials and documentation for customers and internal team members.
Perform other job duties as assigned.
What you'll need to have:
Minimum of18 months of experience working in a financial institution in areas such as deposit operations (teller, new accounts, back office), general ledger, or other accounting related functions, or Loan Operations.
Position requires 50-60% travel for software implementations, typically 1-2 trips per month, with each trip lasting 5-9 days; all travel expenses (airfare, meals, lodging, and transportation) are covered by the company.
Ability to work extended hours, including nights and weekends, as needed.
What would be nice for you to have:
Previousbank data conversion experience.
Silverlake or 20/20 experience.
Bachelor's degree within Finance or Accounting.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our... For full info follow application link.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
EOE-M/F/Vet/Disability
