Quality Assurance Generalist

at Ks Dept for Aging & Disab Svs in Topeka, Kansas, United States

Job Description

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Important Recruitment Information for this vacancy

• Job Posting closes: Open until Filled


• 
  Required documents uploaded by: All required documents listed below must be attached to your application within 2 days of applying for your application to be considered complete.

Agency Information:  

Kansas Department for Aging and Disability Services

       Protecting Kansans, Promoting Recovery and Supporting Self Sufficiency

              https://www.kdads.ks.gov/

About the Position

Who can apply: Anyone

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: M-F

Eligible to Receive Benefits: Yes

Veterans’ Preference Eligible: Yes

Disability Preference Eligible: Yes

Search Keywords: Quality Assurance Generalist

Compensation: Up to a maximum salary of $55,000 annually.

* Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

Comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

Paid State Holidays (designated by the Governor annually)

Fitness Centers in select locations

Employee discounts with the STAR Program

Retirement and deferred compensation programs

Visit the Employee Benefits page for more information

Position Summary & Responsibilities

Position Summary:  

This position reports to the Behavioral Health Quality and Technical Assistance Program Manager and is part of the Quality Assurance team in the Behavioral Health Services Commission (BHS). This position assists with activities as it relates to the oversight of established, new, or upcoming programs throughout the BHS commission, Evidence-Based Practices (EBP), and Certified Community Behavioral Health Clinic (CCBHC) implementation and review. This role is expected to be highly collaborative, working across internal and external stakeholders to ensure programs are implemented and supported in the manner desired by KDADS. The ideal candidate for this position is an individual who understands the importance of outcome-based measurement and how quality standards can be leveraged to encourage continual quality improvement across an organization.

Key Responsibilities:

• Utilize data to inform and drive continuous quality improvement across various behavioral health and integrated care programs.


• Develop comprehensive reports supporting CCBHC certification, quality assurance recommendations, and corrective actions.


• Conduct root cause analysis to identify issues and develop effective solutions.


• Frame SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) to help organizations continuously improve their operations and expand access to care in their communities.


• Collaborate extensively with both internal and external stakeholders to ensure successful program implementation and support.


• Approach compliance as an ongoing opportunity for growth and improvement, not just a checkbox for adherence.


• Assist in developing and refining processes that promote a culture of continuous quality improvement.


• Engage with diverse behavioral health and integrated care providers to understand and address their unique needs and challenges.

A proactive mindset and strong writing skills, along with expertise in data analysis and collaboration are key attributes for this role. The ideal candidate will be driven by the challenge of enhancing program quality, has a keen eye for identifying opportunities for improvement, and can effectively communicate their findings and recommendations. This role offers the opportunity to make a significant impact in the field of behavioral health and integrated care services.

Job Responsibilities may include but are not limited to the following:  

Center-Level Quality Assurance 

• Conduct reviews of programs within the scope of KDADS oversight to ensure compliance with established expectations, fidelity models, best practices, or other data points as determined by KDADS leadership. This includes participating in consensus scoring, traveling as needed to conduct reviews, and preparing detailed reports for centers regarding review outcomes. 


• Collaborate with other KDADS staff to develop action plans for improving fidelity and program implementation. 


• Based on review, assign to the program/center a Continuous Quality Improvement Plan or Corrective Action Plan based on the information reviewed and level of urgency of corrections. Work with Technical Assistance staff to provide guidance and resources to the program on identified issues as applicable. Monitor KDADS’ implementation of programs, including the CCBHC program and Evidence-Based Practices (EBPs), across all agencies in Kansas. 


• Identify and work with the technical assistants to resolve any issues related to program implementation in Kansas 


• Document and track all quality assurance activities and create reports as needed for audit purposes.

State-Level Quality Assurance 

• Assist in the identification of training needs for the Behavioral Health Services division of KDADS 


• Assist in the creation of training materials, operating manuals, and policies and procedures for the Behavioral Health Services division of KDADS. 


• Provide leadership at the state and regional levels when assigned for KDADS Behavioral Health Services Commission, focusing on Quality Assurance efforts across all behavioral health services. 


• Assist in the collection and evaluation data as requested, including quality audit reports, the quarterly report, reports to the Kansas legislature, and other requested reporting of the Behavioral Health Quality and Technical Assistance Program Manager. 


• Make recommendations for improvement by ensuring standards and safety regulations are accurate and comply with state and federal guidelines. When needed, provide insight and justification for updating internal policy standards and regulations overseeing the different programs within KDADS.

Completes special projects and performs other duties as assigned including but not limited to ensuring that agency is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and/or acts of terrorism. This position will also be available to troubleshoot high risk cases that are needing assistance through the KDADS front desk referral system.

Qualifications

Minimum Qualifications:

• One year of experience in planning, implementing, and monitoring activities relevant to program management.


• High School Diploma with 2 years experience in an office environment


• High level of organization and attention to details


• Knowledge and passion for behavioral health


• Experience with Microsoft Office suite


• Unrestricted Drivers License


• Travel (up to 50% of time, mainly in State, with occasional out-of-state travel for training and conferences)

Preferred Qualifications:

• One year experience working in the behavioral health field in the State of Kansas.


• Lived Experience with behavioral health


• Familiarity with Evidence-Based Practices (EBP) and the implementation and review of behavioral health programs.


• Federal, State, and/or local project grants management and implementation experience.


• Experience in working with diverse stakeholder groups or committees.


• Working knowledge of community behavioral health services for adults or children.


• Experience interacting with public health and social service professionals, administrators, and state officials.


• Four years of experience in business or related human service field.

Recruiter Contact Information

KDADS Human Resources Recruiter

503 S. Kansas Ave

Topeka, KS 66603

Phone: 785-296-0463

Fax: 785-368-6688

Email: KDADS.APPLY@ks.gov  

Job Application Process

First Sign in or register as a New User.

Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.

Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.

Start your draft job application, upload other required documents, and Submit when it is complete.

Manage your draft and submitted applications on the Careers> My Job Applications page.

Check your email and My Job Notifications for written communications from the Recruiter.

Email sent to the Preferred email on the My Contact Information page

Notifications view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: How to Apply for a Job Instructions and How to Search for a Job Instructions"

Required Documents for this Application to be Complete

Upload these on the Careers – My Job Applications page

• DD214 (if you are claiming Veterans Preference)

Upload these on the Attachments step in your Job Application

• Cover Letter


• Resume

Helpful Resources at jobs.ks.gov: How, What, & Where do I Upload Documents 

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas.  Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer.  A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.   

If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you.  The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas.  The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue – Tax Clearance Frequently Asked Questions

How to Claim Veterans Preference

Veterans’ Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a “veteran”; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position.  The veterans’ preference laws do not guarantee the veteran a job.  Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veterans Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person’s eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison Ave, Suite 260
Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.