at PSI Services in Kansas City, Kansas, United States
Job Description
Description
Business Unit General Manager
Certifications & Licensure (Executive Leadership Role)
Location: Flexible, US Remote
Reports To: Chief Commercial Officer, PSI
Team Size: Approximately 30 Employees
Business Responsibility: Full P&L Ownership
About PSI
PSI is a global leader in workforce solutions, professional credentialing, high-stakes testing, and talent assessment. Through innovative technology, psychometric expertise, and world-class customer service, PSI helps organizations, certification bodies, and licensing agencies deliver secure, valid, and reliable credentialing programs that advance careers, protect the public, and strengthen professions worldwide.
Our Certifications & Licensure business partners with leading certification boards, professional associations, regulatory agencies, and licensing organizations to develop, deliver, and scale credentialing programs that serve millions of candidates globally.
As PSI continues to accelerate growth and expand its market leadership position, we are seeking an accomplished executive to lead one of our most strategic business units.
The Opportunity
PSI is seeking a visionary and commercially driven Business Unit General Manager to lead our Certifications & Licensure business. Reporting directly to the Chief Commercial Officer of PSI, a $400M global enterprise, this executive will have full accountability for the strategy, growth, operations, and profitability of the business unit.
This position requires an exceptional leader with a proven track record of building, scaling, and sustaining successful businesses within the certification, licensure, credentialing, testing, or professional assessment industries.
The successful candidate will lead a team of approximately 30 professionals and will be responsible for delivering consistent double-digit revenue growth, expanding market share, strengthening customer partnerships, and driving innovation across the portfolio.
This executive will serve as the primary leader and advocate for the business unit, aligning commercial, product, operational, technology, and customer success strategies to achieve ambitious growth and profitability objectives.
Key Responsibilities
P&L Leadership & Business Performance
+ Own full business unit P&L, including revenue, profitability, operating margin, forecasting, investment planning, and financial performance.
+ Develop and execute strategies that deliver sustainable double-digit year-over-year growth.
+ Drive disciplined resource allocation and investment decisions to maximize return on investment.
+ Establish performance metrics, operating rhythms, and accountability mechanisms to achieve financial targets.
+ Identify opportunities to increase revenue, improve margins, and expand recurring revenue streams.
Business Growth & Market Expansion
+ Develop and execute a comprehensive growth strategy for PSI’s Certifications & Licensure business.
+ Expand PSI’s market presence within professional certification, occupational licensing, association credentialing, healthcare, IT, financial services, public sector, and regulated industries.
+ Identify emerging market opportunities, customer needs, industry trends, and competitive threats.
+ Drive new client acquisition while strengthening relationships with existing certification and licensure organizations.
+ Lead strategic initiatives including partnerships, product expansion, and market development efforts.
Industry Leadership
+ Serve as a recognized leader within the certification and credentialing industry.
+ Build strong relationships with certification boards, licensing agencies, professional associations, and regulatory organizations.
+ Maintain deep knowledge of credentialing industry trends, accreditation requirements, psychometric standards, examination development, testing delivery models, and digital credentialing innovations.
+ Represent PSI at industry conferences, client forums, and executive leadership events.
Commercial & Customer Excellence
+ Partner closely with Sales and Customer Success teams to grow strategic accounts and improve client retention.
+ Ensure exceptional customer experiences across the full certification lifecycle.
+ Drive customer-centric innovation and service excellence.
+ Lead executive-level client engagements and strategic business reviews.
Cross-Functional Leadership
+ Align Product, Technology, Finance, Marketing, Operations, Psychometrics, and Client Success teams around shared business objectives.
+ Ensure executional excellence across all aspects of business delivery.
+ Champion innovation and continuous improvement initiatives.
+ Foster collaboration across PSI’s broader commercial organization.
Talent & Organizational Leadership
+ Lead, inspire, and develop a high-performing team of approximately 30 professionals.
+ Build a culture of accountability, customer focus, growth, and operational excellence.
+ Develop future leaders through coaching, succession planning, and talent development.
+ Attract and retain top industry talent.
What We’re Looking For
Required Experience
+ 15+ years of progressive executive leadership experience.
+ Significant experience leading a business, division, or business unit with full P&L accountability.
+ Demonstrated success achieving aggressive revenue growth and profitability targets.
+ Proven track record of driving double-digit growth within a certification, licensure, credentialing, testing, assessment, education, or highly regulated professional services environment.
+ Experience building and scaling customer-focused businesses.
+ Strong commercial leadership experience across sales, product strategy, customer success, and operations.
Industry Expertise
The ideal candidate will possess deep expertise in one or more of the following areas:
+ Professional Certification Programs
+ Occupational Licensure Programs
+ Credentialing & Accreditation Services
+ High-Stakes Testing
+ Assessment & Measurement
+ Workforce Certification
+ Professional Associations
+ Healthcare Credentialing
+ Regulatory Testing Services
Leadership Capabilities
+ Strategic and enterprise mindset
+ Exceptional financial acumen
+ Growth-oriented leadership approach
+ Strong executive presence and influence
+ Data-driven decision making
+ Customer-first orientation
+ Ability to lead through transformation and change
+ Proven success managing complex stakeholder environments
Education
+ Bachelor’s degree required
+ MBA or other advanced business degree strongly preferred
Success in the First 12 Months
The successful Business Unit General Manager will:
+ Deliver a clear multi-year growth strategy for the Certifications & Licensure business.
+ Achieve or exceed established revenue and profitability targets.
+ Establish a roadmap for sustainable double-digit growth.
+ Strengthen PSI’s market position among certification and licensure organizations.
+ Deepen strategic client relationships and improve retention rates.
+ Enhance operational effectiveness and business scalability.
+ Build a highly engaged, high-performing leadership team.
Why Join PSI?
This is a rare opportunity to lead and grow one of the industry’s most important credentialing businesses while shaping the future of professional certification and licensure worldwide.
As General Manager, you will have the autonomy, visibility, and resources to drive meaningful impact across a global business, while working directly with PSI’s executive leadership team to define the next chapter of growth.
If you are a proven business leader with deep expertise in certification and licensure, a passion for customer su
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