at KanEquip, Inc. in Kansas City, Kansas, United States
Job Description
Job Summary:
The Service Manager is responsible for providing leadership and accountability for the service department, and for the performance of service operations.
The Service Manager will contribute to our team by: (Duties and Responsibilities)
- Ensuring all company values are adhered to and promoted.
- Achieving the objectives for the service department: revenue, margin and expenses.
- Managing operational objectives for the department: work in process, warranty, training, and efficiency objectives.
- Appropriately staffing and scheduling personnel for the most efficient and safe performance of the department and ensures all paperwork is completed in a timely and accurate manner, including trucking operations.
- Managing, motivating and engaging all service personnel in their individual performance, developmental plans, efficiency targets and good work habits.
- Delivering exceptional customer service.
- Communicating with all location personnel, particularly technicians, service writers, sales representatives, parts personnel.
- Promoting KanEquip Service to the local market and staying up to date with education of new products.
- Maintain a clean and safe working environment, uphold all corporate policies and procedures and continually improve and learn in ways that strengthen our performance and expand opportunities.
