at Great Plains Industries - GPI in Wichita, Kansas, United States
Job Description
Job Summary
The Senior Applications Engineer is the go‑to expert for flow meters and cloud‑connected measurement and fluid management solutions. Operating with a high degree of autonomy, this role leads complex customer applications, advanced integrations, and non-standard technical solutions. You will support strategic sales opportunities, collaborate on product direction, provide top-tier escalated support, and mentor technical team members—playing a key role in ensuring GPI continues to deliver world‑class solutions.
What You’ll Do
- Analyze complex customer applications, define optimal technical solutions, and guide strategy during the sales process
- Serve as technical lead for high‑value OEM and enterprise accounts
- Provide expert consultation on system-level design, feasibility, and trade‑offs
- Troubleshoot flow meters and cloud-connected products via phone, email, video, and occasional on‑site visits
- Support warranty and return evaluations in partnership with internal teams
- Provide live, real-time support for installation, configuration, and system setup
- Act as the final escalation point for advanced hardware, software, and system integration issues
- Lead root‑cause analysis and collaborate with Engineering, Quality, and Product teams to drive long‑term solutions
- Mentor Product Technical Support team members and help develop their technical capabilities
- Lead or co‑facilitate advanced technical training for internal teams, distributors, and key customers
- Troubleshoot multi‑vendor systems involving PLCs, SCADA, FMS, and control loops
- Recommend non-standard or customized solutions that balance technical risk and business value
- Provide structured, actionable feedback to Product Management and Engineering for roadmap planning
- Represent GPI as a technical ambassador at trade shows, customer visits, and industry events
- Document activities using CRM, ERP, and collaboration tools
- Develop advanced application notes, diagrams, and technical guidance
- Identify documentation gaps and create materials to prevent recurring support issues
- Adhere to all safety requirements, company policies, and ethical standards
This job description is not all‑inclusive. Other duties may be assigned as needed.
Job Requirements Physical Requirements
- 10–15% travel to customer sites and trade shows
- Ability to lift up to 20 lbs
- Ability to work at a computer and move throughout the factory floor for extended periods
- Ability to wear safety shoes, glasses, and related PPE
Working Conditions
- Onsite role located at our Wichita, KS office
- Temperature‑controlled office environment with exposure to lab, manufacturing, warehouse, and customer environments
- Occasional hosting of on‑site customer visits and factory tours
