Customer Support I

at Pitsco Education in Pittsburg, Kansas, United States

Job Description

Summary: Pitsco Education values industry-leading customer service. We are looking for a customer-

centric Customer Support I to join our team who shares this vision. This position is

responsible for supporting all components of the order process from quote and order placement to

shipment and post-delivery needs. This is achieved through interacting with customers through a

variety of communications mediums and settings. These tasks are accomplished by performing the

following duties.

Essential Duties and Responsibilities (other duties may be assigned):

· Interacting with customers in a polite and professional manner via incoming and outgoing

phone calls, email, chat (text and video), face-to-face communication, and other channels as

assigned

· Supporting all components of the order process including order entry, return process, and

customer inquiries

· Analyzing information received from the customer and exercising independent problem-

solving to deliver successful resolutions

· Representing Pitsco during meetings and potentially at conventions/exhibits/events as

requested

· Continually obtaining and retaining product knowledge to support customer needs

· Preparing various information and reports as requested

· Assisting in various departmental projects as requested