at ESB Financial in Emporia, Kansas, United States
Job Description
*Role*
Under general supervision of a front-line supervisor, this position provides service to bank customers regarding
daily transactions, including receipt and payment of cash, answering inquiries, processing checks and deposits
and referring customers for appropriate services.
*Essential Functions & Responsibilities*
- Provides account services to customers by receiving deposits and loan payments; cashing
checks; issuing withdrawals; recording night and mail deposits; selling cashier's checks;
answering questions in person, via drive thru, by telephone, email, or letter; and adhering to bank
policies and procedures. - Promotes bank products by answering inquires; informing customers of new services and
product promotions; ascertaining customers' needs; and directing customers to the appropriate
representative. - Provides effective customer service by answering customer questions; investigating and
correcting errors independently or by consulting with a supervisor. - Reconciles cash drawer by comparing drawer totals to computer proof sheets; maintaining an
accurate supply of cash and coin. Balances cash drawer within ten minutes with no more than
five unfound errors each month and total offages should not exceed $100 (long or short) in a onemonth
period. - Greets bank customers, opens safe deposit boxes and utilizes bank software program to assist
customers. - Complies with bank operations and security policies and procedures by participating in
various dual-control functions. - Maintains customer confidentiality and protects bank operations by guarding customer’s
personal and account information; being vigilant regarding potential information security threats - Develops and maintains an in-depth knowledge of current bank products and services, as well
as corresponding bank policies, procedures, and processes, by completing assigned training;
stays current on regulations affecting bank products and services. - Maintains a professional appearance and work area; dressing in accordance with bank dress
code; keeping work area stocked with required supplies; organizing workspace for efficiency and
appearance; reporting malfunctions of computers and other equipment. - Represents bank in various community, civic, and community reinvestment functions to
further enhance the bank’s image and develop additional business. - Contributes to a team effort by completing other duties as needed and/or assigned.
- Other duties may be assigned
