at Pittsburg State University in Pittsburg, Kansas, United States
Job Description
The primary function of the Police Communication Specialist is to perform duties in an emergency communications center on a specific shift.
Duties and Responsibilities
45% Dispatch
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Operate and utilize the in-house computer system, 911, and Security Network computer systems by rapidly and accurately making complete entries into these systems
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Monitor alarm and warning systems involving audio and visual alarm indicators to include intrusion, fire, and the National Weather Service and Civil Defense warnings
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Route emergency response units to proper locations and disseminate emergency information to proper personnel
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Operate a radio base station, transmitting and receiving messages with emergency services personnel and agencies in accordance with FCC regulations and following established procedures
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Monitor and comprehend the content of simultaneous, multiple voice transmissions while monitoring multiple radio frequencies to include University Police frequencies; Pittsburg Police, Pittsburg Fire, Crawford County Sheriff, Crawford County ambulance, and be able to identify frequencies by observing multi-colored light indicators on the radio console or hearing and distinguishing voices and/or tones
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Transmit and relay information to responding units and shift supervisors in an accurate and concise manner
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Log pertinent information and monitor the status and locations of on-duty units
20% Monitor the Emergency 911 system and respond to calls
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Answer telephones, including phones consisting of business lines, University enhanced 911 and direct emergency lines
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Use proper communication techniques in answering inquiries; dealing with complaints prioritizing importance; and calming excited or verbally abusive callers
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Communicate with other area agencies to include police, fire and ambulance, as needed
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Make telephone notifications to personnel and administrators as appropriate or requested to relay pertinent information
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Log phone calls as required
15% Data entry and NCIC
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Operate a highly technical data transmission and retrieval computer system by properly using a data entry terminal to send, relay, and receive information from other criminal justice agencies
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Apply appropriate computer codes, formats and policies
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Maintain certification in NCIC computer usage by passing the NCIC test given by the Kansas Control Point with a minimum score of 85%
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Provide general information as requested by emergency service responders, administrators, and the general public
15% Daily Interactions
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Maintain individual equipment in accordance with departmental regulations
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Manage the total communications operations which will frequently involve multi-tasking such as answering/prioritizing multiple phone calls, making rapid, independent dispatch decisions based on appropriate rules, regulations, policies, and procedures
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Interact with departmental personnel, other emergency agencies, and the University community to establish and maintain effective working relationships
5% Training and Other Duties as Assigned
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Participate in training as directed by supervisor and/or the department
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Make supervisor aware of areas in which training or instruction would be helpful
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Perform related job duties as required
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Work on special/emergency assignments as directed, which may involve being called in to work or being held past the normal shift schedule with little or no advance notice
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Work extended hours without an opportunity for relief, when working at major University events, and/or disaster sites
