at Wescon Controls in Wichita, Kansas, United States
Job Description
Job Description:
The Production Support Coordinator role is responsible for managing customer parts orders through the entire process – order entry through delivery. Communicates directly with customers and coordinates with other internal departments (Production, Supply Chain, Shipping, etc.) to meet service expectations. Works under minimal supervision.
Essential Functions of the role:
- Manages day-to-day order management for assigned customers
- Enter and maintain customer orders via ERP/EDI/email with attention to delivery timelines
- Communicates with production, supply chain and shipping departments to provide proactive updates on order delays or changes
- Responds to customer inquiries related to pricing, availability and order status
- Monitors and follow-up on backorders and expedite requests
- Processes returns (RMA’s), shipping discrepancies and documentation requests
- Completes customer-facing forms such as compliance, vendor questionnaires and shipping certificates
- Assists with new Customer Service Representatives on-boarding process and answers new hire questions
- Assists Customer Service Representative III when needed
- Reliable to work scheduled days and hours
