Centralized Scheduler

at Mirror in Newton, Kansas, United States

Job Description

DUTIES AND RESPONSIBILITIES:

1. Answer the telephone in a pleasant and business-like manner. Assure that all telephone messages are properly recorded and communicated to the appropriate staff person(s).  Ascertain that all long-distance calls are recorded and delivered to the appropriate staff person(s).
2. Scheduling clients for bed dates across all Mirror residential treatment programs.
3. Proactively ensuring that bed utilization remains optimal and waitlist times are minimized.
4. Provide information to clients about the treatment milieus, programs, and expectations.
5. Coordinate intakes with all residential facilities.
6. Work collaboratively with facility administrative assistants, directors, and clinical supervisors.
7. Pre-screen clients for appropriateness for treatment.
8. Coordinate any medical accommodation that may be necessary.
9. Proactively assist clients with overcoming systemic and/or personal barriers to treatment entry.
10. Work with the Utilization Review department to review insurance eligibility.
11. Build and maintain strong relationships with referral sources, community partners, and stakeholders.
12. Other duties as assigned by the Vice President of Treatment Services.