at QPS Employment Group in Kansas City, Kansas, United States
Job Description
Hours: Monday-Friday 7:30am-4:00pm
We’re looking for a highly organized and customer-focused Customer Service Representative who thrives in a fast-paced environment and takes pride in delivering exceptional service. This role is perfect for someone who can confidently manage multiple tasks, communicate effectively across teams, and turn customer interactions into positive experiences. If you’re detail-oriented, dependable, and enjoy being the go-to person for both customers and internal support, this is a great opportunity to make an impact and grow within a supportive team. Don’t miss this associate to hire role in Kansas City, KS.
Customer Service Representative Responsibilities include but are not limited to:
- Coordinate and support office functions to ensure operational efficiency and compliance with company policies
- Provide clerical and administrative assistance to staff and management as needed
- Manage incoming calls, emails, and other communications in a professional and timely manner
- Maintain accurate records, files, and documentation
- Track and update company calendars and schedules
- Foster strong customer relationships by delivering empathetic, timely, and effective service
- Process customer orders, applications, and account setups
- Address and resolve customer complaints or issues with professionalism
- Collaborate with internal departments to ensure smooth customer interactions and issue resolution
- Perform other duties as assigned
Customer Service Representative Requirements:
- High school diploma or equivalent required
- Associate degree in office administration or related field preferred
- Minimum of 3 years of experience in administrative or clerical roles
- Proficient with Microsoft Office Suite, Google Workspace, and standard business equipment
- Prolonged periods of sitting at a desk and using a computer
- Ability to walk long distances and navigate stairs
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Proven time management skills and the ability to meet deadlines
- Capable of prioritizing tasks and delegating when appropriate
- Comfortable working in a fast-paced and occasionally high-pressure environment
