at Equity Bank in Wichita, Kansas, United States
Job Description
Position: Card Services Specialist Department: Card Services Location: Wichita, KS (On-Site) Job Type: Full-Time/Hourly Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values. Responsibilities and Expectations- Responsible for processing new Debit and Credit Card orders, card maintenance, review and process weekly and monthly card reports
- Responsible for receiving, preparing, processing and posting all credit card applications and increase requests ensuring all information is complete, accurate, and posted in a timely manner in compliance with established policies and procedures
- Responsible for responding to and resolving internal and external customer inquiries regarding debit and credit card accounts in a friendly, professional and prompt manner
- Responsible for processing payments, adjustments, return mail, balance transfers and other maintenance for credit cards
- Identify and report fraudulent transactions to MasterCard and networks, as appropriate
- Researches, evaluates, and recommends new procedures for the efficient and effective operation of the debit and credit card program. Works closely with MasterCard and vendors
- Stays up to date with fraud trends that may be taking place with debit and credit cards and escalates any noted trends to management as soon as possible. Maintains a working knowledge of all required card security features
- Assists with research of potential bin or card level breaches or fraud to ensure that the bank can take appropriate action when needed to limit losses and ensure a high level of customer satisfaction
- Reviews and posts entries for Credit Card settlement daily
- Update Policy and Procedure on a regular basis to maintain current documents at all times
- Responsible for processing Debit and Credit Card disputes according to Reg E
- Actively cross trains with other members of the department to ensure that all duties of the department can be performed in the absence of one or more team members
- Must be organized and display attention to details
- Ability to self-motivate and prioritize tasks
- Self-starter who has the ability to work independently as well as in a team environment
- Ability to communicate clearly verbally and in writing
- Ability to learn and comprehend new system processes
- Strong time management skills
- High School diploma or equivalent
- 3-5 years’ experience at a financial institution in a position responsible for Debit and Credit Card accounts
- Proficient in Microsoft Office Products.
- Proficient in 10 key
- Bachelor’s Degree
- Experience with FIS Debit and Credit Card platform
