at Landmark National Bank in Manhattan, Kansas, United States
Job Description
HOW YOU'LL CONNECT
At Landmark, you will find we are all about Culture, Connection and Contribution. You will provide leadership and management for a team in an assigned region that consistently delivers the Landmark National Bank promise that Everyone starts as a customer and leaves as a friend. You will model exceptional customer service and demonstrate a high level of knowledge of all bank products and services. You will be responsible for building and maintaining relationships with new and existing customers and represents a positive bank image through community engagement. You will be accountable for efficient, compliant, and profitable operations at all regional locations. You will hold the team accountable for service and sales performance standards, and provides necessary supervision, training, coaching and development to support team success. You will work closely with team, other bank divisions, and bank leadership to develop, monitor, and achieve branch and regional goals.
WHAT YOU'LL DO
- Provide excellent customer service by modeling the Landmark National Bank promise that Everyone starts as a customer and leaves as a friend, which includes training, coaching, and developing your team in assessing and addressing customer needs.
- Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services.
- Build and maintain relationships with all customers, your team, and community partners.
- Serve customers with consumer loan needs by accepting, inputting, closing, and approving consumer loan requests, and train and mentor your team in the delivery of consumer loan services.
- Represent Landmark National Bank through community engagement to advance the bank’s reputation both during and after business hours.
- Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.
- Collaborate with team, other bank divisions, and bank leadership to develop, monitor, and achieve branch and regional goals.
- Supervise, train, coach, and develop your team of associates and managers, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews.
- Manage your professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
- Responsible for performance counseling, including making and recommending disciplinary action decisions.
- Utilize prescribed hiring process to select team members.
- Engage in and initiate Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Hoopla events.
- Demonstrate ability to exercise sound business judgement, including collecting and analyzing data to inform decisions.
- Represent the bank well in the community and on Social Media.
- Performs other duties and projects as assigned.
