Team Leader - Retail

at Goodwill Industries* in Wichita, Kansas, United States

Job Description

ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Team Leader to play a key role in furthering our vision and mission in our retail area.

VALUES:

• Sustainability: We commit to practices that support environmental, social and economic strength.
• Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings.
• Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment.
• Voice: We listen to each other, value feedback and advocate for our communities.
• Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.
• Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT: We transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement.

SUPERVISION RECEIVED: District Manager, Store Manager & Asst. Store Manager

SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store.

ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals.  Demonstrate a positive, role model.  Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security.

JOB COMPETENCIES: Serves as hiring manager in the Manager and/or Assistant Manager’s absence and will complete employee work schedules, evaluations and ADP as needed. Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation per manager. Per manager, performs all administrative and clerical details associated with store operation and orders supplies as needed.   Provides supervision for all sales associates, trains employees and follows cash handling procedures on a daily basis.

As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation.  Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. 

ESSENTIAL FUNCTIONS:

• Must complete employees’ work schedules. They must complete employee evaluations as needed. They also counsel, hire, fire, and train employees, only when manager and assistant manager are not available.
• Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary.  Promotes special events.
• Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area.
• Trains and supervises store personnel and maintains projected sales goals.
• Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation. May supervise solicitors and pick-up orders, including routing as authorized.
• Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales.

DUTIES AND RESPONSIBILITIES:

• Assures that the appearance of the store and premises is presentable at all times.
• Performs administrative and clerical details of store operation, such as; preparing stock requests, ordering forms, bags and other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc.
• Responsible for safety and well-being for all employees.
• Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions.
• Greets customers.
• Adhere to all ethical standards confidentiality of records.
• Adhere to all safety policies and reports violations.
• Support mission statement and activities of other departments.
• Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment.
• Must be able to work Saturdays and Sundays and at least two nights a week.
• Must be able to count all monies for store operations.
• Must be able to lift up to 50 lbs.
• Must be able to make bank deposits with own transportation daily.
• When working with monies, safe and monies must be locked up at all times.
• Driving to the bank to ensure secure delivery of bank deposits.
• Other duties as assigned.

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

• Attendance and punctuality.
• Quality and quantity of work performed.
• Attitude and overall effectiveness of working relations with all stakeholders.
• The manner in which duties and responsibilities, essential functions and job competencies are performed.
• Supports and values diversity.
• The manner in which the above listed duties are performed.
• The ability to handle store in absence of manager’s or person in charge to preparing daily deposit, maintaining employee purchase forms.

RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Trains them in overall store operation. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them.

RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers.

RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates.