at Mid-Continent Instrument Company Inc in Wichita, Kansas, United States
Job Description
THE POSITION…
As an Account Support Representative, you will be the first line of support for general, business, and commercial aviation customers from all over the world. You’ll help keep them flying by receiving and administering customer orders, along with supporting our sales team to deliver tailored customer solutions. To be successful in this role, you’ll need to collaborate with cross-functional teams to ensure a seamless customer experience.
At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the customers in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you’ll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider.
WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT…
- Serve as the point of contact for customers via phone and email, recording all activities in the ERP system
- Receive, enter, and manage orders for new product purchases and existing product maintenance
- Collaborate with internal stakeholders to provide customers with accurate order, pricing, and lead time information
- Actively participate in sales and marketing campaigns
- Assist customers with various account questions
