at Labette Health in Parsons, Kansas, United States
Job Description
Release of Information Clerk Category:Health information management
Department:Health Information Management
Description: Position Summary The Release of Information (ROI) Clerk is responsible for the timely, accurate, and compliant processing of requests for protected health information (PHI). This role ensures all disclosures meet HIPAA, state, and organizational requirements while providing excellent customer service to patients, providers, attorneys, payers, and internal departments. Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:
- Receive, review, and process requests for medical records and PHI from patients, authorized representatives, providers, payers, attorneys, and other external entities.
- Verify requestor identity, authorization validity, and legal requirements prior to release.
- Apply HIPAA, state, and organizational disclosure rules to determine appropriate release scope and timelines.
- Accurately retrieve records from the EHR and other record repositories (paper, legacy systems, imaging, etc.).
- Prepare, copy, scan, redact, and transmit records via approved methods (portal, secure email, fax, mail, electronic media).
- Calculate and collect applicable fees in accordance with policy and state/federal regulations.
- Maintain detailed documentation and audit trails of all disclosures.
- Respond to patient and customer inquiries regarding record requests, status, and privacy rights.
- Prioritize and manage multiple requests to meet turnaround time standards.
- Support subpoenas, court orders, and other legal requests in coordination with leadership.
- Participate in quality checks, audits, and continuous improvement activities.
- Maintain confidentiality and safeguard PHI at all times.
- Perform related HIM duties as assigned (e.g., scanning/indexing support, chart completion support during peak times).
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High school diploma or equivalent required.
- Minimum of 1 years of experience in medical records or healthcare preferred
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Effective communication skills, both verbal and written.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
EOE
Posted:Wednesday, January 28, 2026
Closing:Open until filled
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