Customer Support Representative

at Pinnacle Staffing in Olathe, Kansas, United States

Job Description

Customer Support Representative – High‑Volume Call Center

Key Responsibilities

• Manage a high volume of inbound calls and emails with consistent productivity
• Navigate a fast‑paced, often chaotic environment with confidence and composure
• Provide clear, empathetic support while resolving customer conflicts
• Troubleshoot website, login, and basic technical issues with customers
• Document interactions accurately and efficiently in internal systems
• Follow established workflows while adapting quickly to unexpected challenges
• Collaborate with team members and leadership to improve processes and customer experience

What Makes Someone Successful Here

• Thrives in a fast‑moving environment similar to fast‑food or other high‑speed service roles
• Strong problem‑solving skills and the ability to de‑escalate frustrated customers
• Comfortable multitasking between systems, communication channels, and tasks
• Quick learner with the ability to absorb new information and apply it immediately
• Resilient, adaptable, and able to maintain professionalism under pressure

Preferred Experience

• Previous experience in high‑volume customer service, call centers, or fast‑paced service industries
• Familiarity with basic technical troubleshooting (password resets, login issues, browser support)
• Strong written and verbal communication skills

About Pinnacle
The Pinnacle Groups work hard to pair top talent with great companies. We truly care about your success and your future, which is why we take the time to truly get to know both the employer and employee to make sure it’s a good match. We’re not just filling a seat, we’re building futures. Our service separates us from other staffing firms and has landed us on the Inc. 5000 fastest growing companies list. We currently build futures in Kansas City, Topeka, Wichita, Des Moines, Denver, Omaha, Dallas-Fort Worth, Phoenix, Tucson, Orlando, Jackson, MS and Las Vegas markets.

EOE: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.